Crisis Counselor, Community Crisis Response

Heritage Behavioral Health Center - Serving Macon, DeWitt & Piatt Counties
Full-Time | Community Crisis Response | Second Shift (3 PM - 12 AM)

• Bachelor's Degree: $25.00/hour + every other Friday paid off
• Master's Degree: $60,000 annually + every other Friday paid off
• Additional compensation available for CADC, LPC, LSW, LCSW, or LCPC
• Shift Differential (2nd & 3rd Shift): $2.00/hour
  Salary is based on education, experience, and licensure/certification.

Heritage Behavioral Health Center is seeking compassionate, dedicated Crisis Counselors to join our expanding Community Crisis Response Team. This dynamic, community-based position provides rapid-response behavioral health support to individuals experiencing mental health or substance use crises.

Crisis Counselors respond in emergency departments, community settings, partner agencies, and client homes-meeting people where they are and providing life-changing support when they need it most.

If you thrive in fast-paced environments, enjoy real-time problem solving, and want a meaningful career that saves lives and strengthens communities, we want you on our team.

• Provide face-to-face, phone, and virtual crisis intervention to individuals across the lifespan
• Respond to a wide range of crisis situations involving adults, adolescents, and children
• Engage individuals admitted to inpatient psychiatric hospitals and support transition planning
• Assist with involuntary admission processes at the Macon County Court
• Complete pre-admission screening assessments for individuals needing higher levels of care
• Coordinate with referral sources such as hospitals, law enforcement, schools, and partner agencies
• Collaborate with internal teams-crisis clinicians, case managers, psychiatric providers, and leadership-to ensure timely, coordinated support
• Document assessments, interventions, and follow-up in the electronic health record

• Ability to engage individuals experiencing high-stress, emotionally intense situations
• Flexibility-crisis work is dynamic, and each day looks different
• Working knowledge of behavioral health diagnoses and treatment approaches
• Ability to support individuals with serious mental illness, substance use disorders, or co-occurring conditions
• Understanding of psychiatric services, hospital systems, and community resources
• Strong decision-making and problem-solving skills
• Clear, professional written and verbal communication
• Ability to work independently in community settings while collaborating as part of a team
• Ability to navigate electronic health record systems
• Proficiency in Microsoft Word and Excel
• Commitment to professional development and continuous learning

• Five (5) years of supervised experience in behavioral health
• Bachelor's degree in a human services field
• Graduate degree in counseling, psychology, social work, or related field preferred
• CADC, LSW, or LPC strongly preferred
• Must obtain CADC or licensure (LSW, LPC) within 2 years of hire
• Minimum 21 years of age
• Valid driver's license, reliable transportation, and proof of auto insurance
• Prior experience in crisis services strongly preferred

• Wellness Days - Every other Friday off (paid)
• Vacation, sick, and personal leave
• Paid holidays
• Health club/fitness reimbursement
• Employee Assistance Program (EAP)
• Continuing education opportunities
• Tuition assistance program
• Agency-provided life insurance and short-term disability
• Health, dental, vision, FSA (healthcare & dependent care), and supplemental life insurance
• Retirement plans: 401(k) and Roth
• National Health Service Corps (NHSC) site - eligible clinical staff may qualify for federal loan forgiveness

If you are passionate about helping individuals in crisis and want to be part of a team that responds with compassion, skill, and hope-we want to meet you.

Apply today and help us provide support to anyone, anywhere, at any time.