New

Access Navigator, Community Integration

Heritage Behavioral Health Center
18 To 20 (USD) Hourly
life insurance, tuition assistance, 401(k)
United States, Illinois, Decatur
Jan 21, 2026
Access Navigator - Community Integration & Recovery Heritage Behavioral Health Center - Decatur, IL Full-Time \| Monday-Friday, 8:00 AM-5:00 PM \| Every Other Friday Paid Off Salary: High School Diploma or GED: $18.00-$20.00/hour + every other Friday paid off (wellness day) Salary is based on education, experience, and licensure or certification. Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate, dedicated professionals to join our mission-driven team! About Heritage Behavioral Health Center We are a Certified Community Behavioral Health Clinic (CCBHC) located in Decatur, Illinois, serving a multicounty region with highquality mental health and substance use services. At Heritage, we believe that every team member contributes meaningfully to client care, and we are committed to supporting the wellbeing, growth, and success of our staff. Why You'll Love Working Here Collaborative, mission-focused work environment Every other Friday off - paid wellness day Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC A workplace that values staff as its greatest asset Position Overview The Access Navigator for Community Integration & Recovery plays an essential role in supporting the administrative and coordination needs of recovery-based, transition-focused, and community integration services. This position ensures efficient documentation, supports communication across multidisciplinary teams, and assists in coordinating care to help individuals transition to the appropriate level of community living and behavioral health supports. This is a highly organized, detail-oriented role that directly contributes to smoother workflows, better client outcomes, and enhanced service coordination. Core Responsibilities Scan, upload, and organize client documents into the electronic health record Complete declination letters, discharges, and required tracking Obtain medical records and collect missing IATP signatures Assist with completing consents, financials, ROIs, and obtaining client signatures Collect and track data for grants, compliance, billing, and quality improvement Run and manage program-specific reports to support operations and performance goals Schedule staffings, follow-up meetings, and support team calendar coordination Attend team meetings, take minutes, and distribute notes to attendees Support clinical operations through administrative coordination Maintain accurate documentation and electronic workflows Perform other duties as assigned or negotiated with supervisor Knowledge, Skills & Abilities Knowledge Understanding of document management, clerical workflows, and EHR systems Knowledge of supportive housing, recovery, or behavioral health services (preferred) Familiarity with case management processes and tracking requirements Skills Strong organizational and time-management abilities Skilled in electronic document management, data entry, and scheduling Proficiency with EHR systems, digital signature tools (e.g., DocuSign), Microsoft Office, and Google Workspace Strong written communication skills, including documentation and note-taking Effective verbal communication with staff, clients, and community partners Strong problem-solving skills and follow-through Abilities Ability to maintain accuracy and attention to detail Capacity to work collaboratively across departments and with external partners Ability to adapt to changing priorities and workflow processes Maintain compliance with privacy standards and handle sensitive information Provide professional, empathetic support to individuals with behavioral health conditions Organize and track data for grants, billing, compliance, and reporting Represent the program and agency professionally Exercise sound judgment and escalate concerns appropriately Qualifications High school diploma or equivalent Minimum 21 years of age Valid driver's license, reliable transportation, and proof of auto insurance What We Offer Generous Time Off Vacation, sick, personal, and holiday leave Wellness Benefits Every other Friday off (paid wellness day) Employee Assistance Program (EAP) Fitness reimbursement Insurance Health, dental, and vision Flexible spending accounts (healthcare & dependent care) Additional life insurance Substantial employer contributions toward health insurance Retirement 401(k) and Roth options Professional Growth Tuition assistance Continuing education opportunities Loan Forgiveness Eligible through the National Health Service Corps (NHSC)