Data Entry Specialist

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Data Entry Specialist are responsible for inputting new data and making changes to existing data. Their duties include inputting data from paper or digital documents into digital systems, creating spreadsheets, processing work orders for operations, and auditing work to ensure accuracy. Specialists may be called upon to prepare and/or present information to management or peers in a group setting, prepare price increase data packages for processing and entry, and drive the month-to-month data cleanup.

Responsibilities of Position:

• Perform accurate data entry in a timely fashion
• Prepare and present information to management or peers in a group setting
• Manage data projects (price increases, data cleanups, etc) with accuracy and timeliness
• Assist in training other associates
• Process online data entry for commercial accounts
• Create, process, close, and audit work orders/interactions, billing adjustments, new starts, and delivery/removal work orders
• Review data for deficiencies or errors, correct any incompatibilities, and check output
• Retain customers through effective communication
• Work in conjunction with other departments to resolve customer issues
• Log and record information on customer accounts
• Resolve customer account issues and adjust accounts accordingly with verification from management, when required
• Provide internal and external customers with assistance regarding account and billing questions, new account setups, missed services, and other customer related issues
• Serve as a back up to answer phones promptly and courteously utilizing company procedures when needed
• Accurately update the route audit logs after ensuring that the customer accounts have been updated to have the correct services, billing, and assets
• Maintain a positive and professional work atmosphere with a culture of respect by performing and communicating in a manner that promotes good relationships with customers, clients, co-workers, and management
• Provide administrative support to department leadership as needed
• Perform other duties as required

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Excellent verbal & written communication skills; English/Spanish bilingual preferred.
• Advanced computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
• Ability to maintain a professional appearance and demeanor
• Must be organized and detail oriented with the ability to multi-task.
• Proven analytical/problem solving skills for the customer and the company
• Excellent customer service and data entry skills
• Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards
• Ability to identify the root cause of issues, make decisions, and provide solutions
• Ability to react well under pressure and treat others with respect

Experience & Knowledge Needed for Position:

• Waste industry experience preferred
• 3+ years call center or customer service experience preferred
• Good typing skills with the ability to type at least 50 words per minute with a 95% accuracy rate
• Excellent knowledge of correct spelling, punctuation, and grammar

Physical Requirements in a Regular Workday:

• Occasionally lifting/carrying/pushing/pulling a max of 10 lbs
• Occasionally stooping/kneeling/crouching/crawling
• Frequently sitting/standing/walking

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States
• Valid driver's license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.