Workforce Education Enrollment Specialist

Job Description

Typical duties may include but are not limited to:

• Assists all non-credit students with inquiries, responses, and navigation of processes related to enrollment, payment for programs, and access to programs and courses.
• Provides support for students to engage with faculty and staff related to non-credit courses and programs.
• Provides support for gathering, organizing and reporting enrollment, persistence, and completion information.
• Assists in the acquisition, analysis, and utilization of customer lists.
• Participates in the development of all satisfaction surveys and follow-ups with non-credit students to obtain feedback to inform continuous improvement and satisfy reporting requirements.
• Assists with website updates and website design related to non-credit course enrollment.
• Assists with communications initiatives such as creation of brochures and direct marketing materials, and provides support for the completion of marketing campaigns related to non-credit course enrollment.
• Supports communication and logistics for events, mailings, and related activities via telephone and email.
• Maintains enrollment processes, student records, and outreach to prospective and enrolled non-credit students.
• Responds to internal and external inquiries of course requirements and application procedures.
• Ensures that applications are completed correctly and required supporting materials have been obtained.
• Collects information and qualifies potential students for admission to programs or courses offered.

Other Duties:

• Performs other job-related duties as assigned.
• Assists with the processing of billing and payment processing.
• Supports the coordination of program scheduling, classes, completes certificates created for students, and management of records of programs offered.
• Provides superior customer care to our internal and external customers.
• Represents the department at meetings as needed.

Additional Job Description

Required Qualifications:

• This position requires a high school diploma and six years of full-time experience directly related to the job functions
• Experience operating a personal computer and proficient with Microsoft Office.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Bachelor's Degree from an accredited institution in an appropriate area of specialization.
• Experience working in a higher education setting.
• Experience with audio or multi-media production, communications or marketing project management, graphic design, writing, photography, print layout and design, print production, or social media design.
• Experience with Adobe Creative Cloud (Photoshop, Illustrator, InDesign, and Acrobat), Canva, Social Media (Facebook, Twitter, Instagram, LinkedIn, and YouTube), Formstack, and Canvas.

Knowledge, Skills, and Abilities:

• Knowledge of policies, procedures, and regulations pertaining to the position.
• Knowledge of general office procedures.
• Knowledge of marketing strategies, communication principles, and social media platforms.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and an ability to prioritize and complete simultaneous projects when numerous and competing demands are involved.
• Ability to operate personal computers with proficiency and learn new applications and systems.
• Ability to accurately prepare and maintain records, files, and reports.
• Ability to work successfully as both a member of a team and independently with minimal supervision.
• Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
• Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
• Ability to work under pressure and meet close deadlines.
• Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.

Pay Grade 14

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.