Defense and Government/Travel Consultant Team Leader onsite Ft Bragg NC

Many of the world's best-known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe, and secure business travel experience.

Be at the heart of our business

As a Team Leader, you will provide outstanding leadership and coaching to travel professionals who are dedicated to excellent customer service to defense & government travelers before, during, and after their official travels. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience Defense & Government organization, you'll be at the forefront of providing that exceptional experience.

* This includes back-office work such as ARC/BSP refunds, Glory, BackOffice/Accounting rejects, credit card processing, commissions, etc

* and/or mid-office work such as AQUA/local system rejects and vendor messages, manual ticketing and fulfilment, queue management, queue teams, quality control, ticket issuance (i.e., exchange desk), and post-booking actions

* Will have specialized knowledge in at least one area.

On a day-to-day basis, you will:

* Manage the daily workflow of the team

* Supervise, develop & motivate the team members

* Ensure all deliverables and SLAs are being met

* Drive teamwork in aiming for even distribution of workload

* Uses specialized expertise to assist Traveler Experience teams by completing and ticketing reservations via multiple channels.

* Resolve errors in reservations to complete the booking processes.

* Will function as an SME with specific process or product knowledge and/or serve as the Traveler Experience point of contact for specific knowledge areas.

* Will serve as point of contact for first-level escalations for the team

Sound exciting? Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our "people first" ethos starts with our colleagues. As a member of the CWT team, you'll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that's reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues. Our people want to be here - which explains the long careers of so many of our colleagues.

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We're proud of our history and even more excited about where we're going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 700 associates throughout 180 locations in 8 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.