New

Sr. Business Systems Analyst

Bud Antle, LLC
United States, North Carolina, Charlotte
Dec 20, 2025
Sr. Business Systems Analyst LinkedIn Twitter Email Message Share Category IT/MIS All Locations 101 S Tryon St. Suite 600, Charlotte, North Carolina Position Type Full-Time/Regular Tracking Code 2888-990 *GENERAL DESCRIPTION / PRIMARY PURPOSE:* Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations-particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms. As a Sr. BSA, you'll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You'll lead small to mid-sized projects, contribute to larger enterprise projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions. *MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION:* Business Analysis & Process Improvement * Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions. * Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization. * Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements. Solution Design & Implementation * Translate business needs into functional and technical specifications for application development and system integration. * Collaborate with development and QA teams to support solution design, testing, and validation activities. * Support change management, user training, and deployment strategies to ensure successful adoption. Project Leadership * Lead small to medium-scale projects independently; contribute to larger projects under program managers. * Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives. * Ensure thorough documentation of project activities and changes throughout the lifecycle. Systems Integration & Support * Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company. * Identify and support automation opportunities across applications and business processes. * Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement. Documentation & Communication * Develop business process documentation, user guides, training materials, and standard operating procedures. * Communicate effectively with cross-functional teams, leadership, vendors, and consultants. INTERNAL RELATIONS: WITH WHOM: Dole Fresh Fruit Users & Dole Shared Services and other business units WHAT FOR: Interact with internal business units' employees to gather requirements, resolve issues and assist in other business solutions tasks, including IT and end users. Interact with share services and other departments and user to deliver solutions and support end users. EXTERNAL RELATIONS: WITH WHOM: Suppliers/Consultants & External Auditors WHAT FOR: Communicate with external suppliers and consultants on products and services needed to support the business users and all IT initiatives. Assist as required with auditing requirements and support. CORE COMPETENCIES: * Problem solving and analytical thinking * Detail-oriented and committed to delivering high-quality work. * Teamwork * Excellent communication and interpersonal skills * Ability to adapt to new technology * Strong organizational skills and ability to establish priorities COMPETITIONS BY CAREER LEVEL PATHWAYS: * Business "Expertise": Understands the key factors of the business; uses their knowledge within their own work. * Functional "Expertise": Expands conceptual knowledge within their own discipline and broadens their skills. * Problem Solving: Identifies and solves a variety of problems within the specialty; analyzes possible solutions and evaluates each one using standardized procedures. * Focus on the client: Responds to non-standardized requests from internal and/or external clients; investigates with the help of others as required. * Influence: Explain information and persuade others in direct situations. * Decision making: Makes decisions within the guidelines and policies that impact their own priorities distribution of time to meet established deadlines. * Project Management: It is responsible for the technical contribution to the project teams or sub-teams and the coordination of tasks with a specified project. * Financial Management: Cost conscious and helps control costs related to own work. * Leadership: Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges TECHNICAL COMPETENCIES: Administration of technological platforms Grouping Category: Technical Skills - Profession Level/Grade Required: 4 - Solid: Dominate or Transfer Knowledge of networks, information, and communication technologies Grouping Category: Technical Skills - Profession Level/Grade Required: 3 - Fundamental: Apply and Implement Structure Query Language (SQL) Grouping Category: Technical Skills - Profession Level/Grade Required: 4 - Solid: Dominate or Transfer Project Management Knowledge Grouping Category: Technical Skills - Profession Level/Grade Required: 3 - Fundamental: Apply and Implement Knowledge in Information Systems Grouping Category: Information Systems Level/Grade Required: 4 - Solid: Dominate or Transfer Industry and business knowledge Grouping Category: Technical - Functional Competences Level/Grade Required: 2 - Basic: Understand and Solve Techniques and service management Grouping Category: Technical Skills - Profession Level/Grade Required: 2 - Basic: Understand and Solve Required Skills *OTHER ESSENTIAL CHARACTERISTICS:* Professional certification in project management (e.g. PMI-PMP, Certified ScrumMaster/Product Owner) is preferred. Professional certification in business analysis (e.g. PMI-PBA, IIBA-CBAP, MBA) is strongly preferred. Intermediate knowledge of Microsoft Excel Experience with Microsoft Dynamics 365, or any other ERP, highly desirable. Experience with Salesfroce is desirable. Domestic and international travel is required up to 25%. Experience with modern programming languages Required Experience *EDUCATION & EXPERIENCE:* Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field 5+ years of experience #LI-DNI EEO STATEMENT: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.