New

IT Technical Support

TEKsystems
$19.00 - $23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Ridgeland
Dec 13, 2025
Description We are seeking a Tier 1 Support Technician. The contracted technician will focus on front-line, campus-based support, including but not limited to: Student & Staff Device Support * Troubleshoot and resolve common issues with student and staff devices (laptops, desktops, tablets, carts, etc.). * Perform basic hardware/software troubleshooting and issue triage. * Process device swaps/loaners for damaged or non-functional devices following district procedures. * Assist with imaging, enrolling, and configuring devices through our existing tools (e.g., MDM, device management platforms) using established checklists and standards. * Classroom & Testing Support* * Support classroom technology (interactive displays/boards, projectors, document cameras, docking stations, printers, etc.). * Ensure carts and labs are ready for key testing windows (e.g., WIDA, state assessments, benchmarks) by verifying software, connectivity, and device readiness. * Provide Tier 1 support for instructional and assessment software issues (logins, access issues, basic troubleshooting), escalating to district staff or vendors as needed. Ticketing, Inventory, and Communication * Monitor and respond to campus technology tickets in the district's ticketing system within defined service expectations. * Document work performed, including resolutions and follow-up steps, in the ticketing system. * Assist with maintaining accurate inventory of devices and peripherals assigned to the Ridgeland campus (check-in/check-out, lost/stolen reporting, etc.). * Communicate recurring issues or trends to the Technology Department and school administration (e.g., device models with repeated failures, recurring classroom issues). Escalation & Role Limits * Escalate advanced or sensitive issues (network infrastructure, servers, security systems, cameras, access control, etc.) to the Network Engineer, Systems Engineer, or appropriate district staff. The contractor will not: * Make changes to core network infrastructure, server configurations, or enterprise security systems. * Approve or deploy new software platforms without direction from the Technology Department. * Handle student discipline or non-technology duties. Job Type & LocationThis is a Contract position based out of Ridgeland, SC. Pay and BenefitsThe pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Ridgeland,SC. Application DeadlineThis position is anticipated to close on Dec 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.