Clinic Supervisor - Waukee Plastic Surgery

UnityPoint Clinic

Clinic Supervisor - Plastic Surgery

Waukee Med Park

Waukee, IA

Monday-Friday 8AM-5PM

Full-time + benefits

The Clinic Supervisor is responsible for the daily operations, staff management, and clinical coordination within our Plastic Surgery Clinic. This role provides leadership to ensure efficient workflows, high-quality patient care, and a positive work environment in alignment with the organization's mission, vision, and values. The Clinic Supervisor serves as a key operational resource for providers, clinical staff, and patient service representatives, while also acting as a liaison to organizational leadership.

• Oversee daily clinic operations, staffing schedules, and workflow.

• Hire, onboard, train, and evaluate clinical and patient services staff.

• Provide leadership that promotes efficiency, teamwork, and high-quality patient care.

• Support staff with knowledge of protocols, processes, and policies.

• Address routine employee relations matters and escalate complex issues as needed.

• Identify and resolve daily operational challenges and ensure compliance with organizational standards.

• Stay informed on clinic and organizational updates; promote continuous improvement and customer service excellence.

• Maintain consistent, reliable attendance.

• Serve as a liaison between providers, patients, and leadership to ensure clear communication and smooth operations.

• Promote a positive patient experience through effective education and service coordination.

• Lead safety efforts during emergencies to protect staff, patients, and facility resources.

• Support accounts payable, budgeting inputs, and management of controllable expenses.

• Contribute to clinic and organizational strategic initiatives and performance metrics.

• Ensure adherence to CLIA, OSHA, HIPAA, and safety/risk management requirements.

• Maintain compliance with personnel policies and secure handling of protected health information.

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Bachelor's degree and RN, LPN, or CMA certification or a combination of education and experience required.

• Business or healthcare management degree preferred.

• 2-3 years of clinic operations experience preferred, ideally within a medical or surgical specialty environment.

• Previous experience in supervision or management a plus!
• Experience working with EPIC a plus!