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The Vice President, Merchandising - Labor & Programs is a strategic leader responsible for defining and driving the merchandising strategy for service-related labor and programs across the organization. This role oversees the development, pricing, positioning, and performance of service offerings such as installation packages, alignments, warranties, and other service products that drive customer value and profitability. The VP partners closely with merchandising, finance, marketing, operations, and planning teams to ensure offerings are competitively positioned, financially optimized, and aligned with enterprise goals. This role leads a team of two professional direct reports and requires strong leadership, influence, cross-functional partnership, and the ability to operate at both strategic and executional levels.
- Define and lead the pricing and program strategy for all labor and service offerings, ensuring competitive positioning, financial optimization, and alignment with customer value.
- Develop, refine, and manage the portfolio of service programs (e.g., installation packages, alignments, warranties), including program design, packaging, value propositions, and market differentiation.
- Analyze service performance, pricing elasticity, market trends, and competitive activity to inform pricing decisions and identify opportunities for expansion, simplification, or refinement of service offerings.
- Partner with merchandising, finance, operations, and marketing to align pricing strategies, program changes, and service positioning with company financial goals and customer demand.
- Drive process and systems improvements that enhance pricing accuracy, improve data integrity, accelerate implementation of pricing updates, and ensure operational readiness.
- Oversee the development and maintenance of pricing tools, merchandising systems, and analytics dashboards to support decision-making, transparency, and reporting across the organization.
- Establish and monitor KPIs related to pricing effectiveness, service program performance, and operational execution, providing insights and recommendations to senior leadership.
- Lead, mentor, and develop a high-performing team of merchandising professionals, fostering strong cross-functional collaboration, accountability, and continuous improvement.
Requirements:
- 10+ years of experience with 5+ years of supervisory experience coupled with a Bachelor's degree Business, Finance, Marketing, Economics, Retail Management, Supply Chain, or a related field.
- Deep understanding of merchandising strategy, pricing principles, and product lifecycle management.
- Strong knowledge of retail or service-related financial metrics, forecasting methodologies, and margin drivers.
- Familiarity with competitive and market analysis techniques within a multi-unit retail or service environment.
- Experience with ERP, merchandising, or pricing systems (e.g., Oracle, SAP, Blue Yonder, PLM platforms).
- Knowledge of automotive service products or related service industries preferred but not required.
Pep Boys is an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #LI-NR1
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Pep Boys
Dec 13, 2025