Job Description
The IT Specialist serves as the front line of technology support, handling Tier 1/2 tickets, hardware deployment, and user onboarding coordination. This role provides timely response to common issues while delivering a positive end user experience. If you're looking to join a team positioned to make a big impact in a growing organization, that supports a growth mindset and sees solutions, rather than roadblocks. Gregory & Appel's Indianapolis IT team could be the best place for you! Help Desk & Support
- Provide Tier 1/2 technical support via phone, email, and in person
- Manage help desk ticket queue with focus on SLA adherence
- Escalate complex issues to Systems Administrators
User Onboarding & Offboarding
- Set up workstations and equipment for new hires
- Provide new hire IT orientation
- Ensure collection of equipment from departing employees in conjunction with HR processes
- Assess and prepare equipment for redistribution
Hardware & Equipment
- Deploy and support laptops, workstations, printers, and peripherals
- Support conference room technology
- Maintain hardware inventory and asset tracking
- Coordinate equipment repairs and warranty claims
Software & Access Support
- Install and configure applications; troubleshoot software issues
- Process password resets and account unlocks
- Assist with MFA enrollment and authentication issues
- Submit access requests per established procedures
Network
- Perform basic network troubleshooting (connectivity issues, Wi-Fi access)
Documentation & Training
- Create and maintain knowledge base articles
- Provide basic end-user training on common applications and security best practices
- Document recurring issues and solutions
- Stay current on emerging technologies and industry best practices
Ideal candidates will be innovative, constantly seeking ways to improve, a results-oriented thinker, a team player, and hold an unwavering commitment to excellence. If this is you, please read on! Work Environment
- Hybrid schedule: During onboarding/new hire training, 5 days onsite. Once onboarding is complete, position is 4 days in office per week (Mon, Tues, Wed, Thurs). Remote on Fri, unless business needs require in office
Experience and Skills
Years of Experience: 2 to 4 years in an IT support role Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent experience Required Experience:
- Windows 10/11 troubleshooting and support
- Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
- Hardware deployment and troubleshooting (laptops, desktops, printers, peripherals)
- Ticketing systems and help desk processes
Preferred Qualifications:
- Experience with endpoint management tools (NinjaOne, Intune, or similar)
- Familiarity with Active Directory and basic user account management
- Understanding of MFA and SSO concepts
- Experience in an insurance, financial services, or professional services environment
- CompTIA A+, Microsoft 365 Certified, ITIL Foundation, or related professional certifications
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Gregory & Appel Insurance
Dec 13, 2025