Social Media Marketing Manager

Job Title:

Location:

What you'll do:

• Oversee and drive best practices through the social media Center of Excellence, working closely with marketing managers and business line leaders to ensure unified social strategies and impactful campaign execution.
• Develop and manage social media content, including day-to-day curation and production, approvals, scheduling and publishing.
• Manage social handles, content management platforms, social listening and local SEO/location listing platforms.
• Support paid social campaigns, ensuring alignment with organic efforts.
• Lead community management, including engagement, response and escalation protocols.
• Monitor brand mentions, reviews and conversations; manage daily listening and reputation monitoring.
• Conduct daily monitoring for impersonation risks.
• Maintain processes, standards and procedures for social media governance, style guide and best practices.
• Deliver monthly social media performance reports and quarterly reporting and provide insights to optimize strategy, drive engagement and follower growth.
• Work independently to lead various project-oriented tasks as needed such as process improvements, calendar development and execution.
• Regularly monitor the competitive space and be aware of market changes, development and trends to identify potential challenges and opportunities in the short and long term.
• Serve as the subject matter expert for social media, providing regular guidance, training and knowledge sharing to the Marketing team and others.

What you'll need:

• High School diploma required; Bachelor's degree in Marketing, Communications, Journalism, or related field preferred.
• 8+ years in brand/content marketing; including 3+ years in social media analytics; 2+ years with social listening and content management platforms.
• Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge of marketing processes including but not limited to creative work, print and multi-media, vendors, ad agencies, sales management training, etc.
• Advanced computer skills (Microsoft Office including MS Project Manager, desktop publishing, etc.).
• Advanced speaking and writing communication skills. Proficiency in writing and editing, graphic design and social media is required. Strong writing, presentation, storytelling and creative direction skills
• Expertise in major social platforms and tools (LinkedIn, Meta, X, Reddit, Sprout Social, Hootsuite, Sprinklr).
• Ability to work independently to manage multiple priorities and thrive in a dynamic fast-paced environment.
• Demonstrated proficiency in social media video and audio production, including creating engaging multimedia content optimized for platform-specific formats and audience engagement.
• Previous leadership experience preferred.
• Enthusiasm for serving as a brand advocate and ability to manage by influence
• Adept at managing through hierarchy, across varying organizational structures and within matrixed organizations. Ability to work in groups and individually to meet goals.
• Experience within financial services or technology industries, as well as B2B, B2C and B2B2C organizations.
• Good technical skills with the ability to pick up new tools and ideas quickly, experience with Sprout Social, Workfront, Adobe, Figma, Canva or similar tools a plus.
• Occasional travel required.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation