Account Resolution Coordinator

Elevate Every Interaction - Become Our Account Resolution Coordinator

If you're skilled at navigating conversations, solving problems, and keeping detailed records, this opportunity allows you to build a rewarding career in account servicing and financial support. A highly reputable financial organization in Geneseo, NY, is seeking an Account Resolution Coordinator to assist with past-due account outreach, repayment discussions, and accurate documentation. This role is ideal for someone who values structure, professionalism, and a steady in-office work environment.

Please note, this is an in-office position. Candidates MUST be within commuting distance of Geneseo, NY.

Hours & Pay

• Pay: $17.20-$17.75 per hour + monthly bonus opportunities
• Training Schedule:
  
  
  
  • Monday-Thursday: 8:00 AM-5:00 PM
  • Friday: 8:00 AM-4:30 PM
  
  
  
  
• Post-Training Flexible Schedule:
  
  
  
  • Monday-Thursday: 8:00 AM-9:00 PM
  • Friday: 8:00 AM-7:00 PM
  • Choose an 8-hour shift within these timeframes
  • One evening shift (until 9 PM) is required weekly
  
  
  
  
• Employment Type: Temp-to-hire, on-site only

Benefits

As a Staffmark employee, you'll have access to weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, and complimentary staffing support. Upon permanent hire, the partner company will provide a robust benefits package to support your long-term success and well-being.

Daily Tasks

• Reach out to individuals with delinquent accounts to discuss repayment options
• Manage inbound and outbound calls with professionalism and accuracy
• Conduct skip-tracing to secure updated contact or employment information
• Negotiate payment arrangements or escalate complex cases appropriately
• Document all communication thoroughly and follow scripts precisely
• Verify data for special account circumstances, including bankruptcy or disability
• Maintain compliance with federal/state regulations and internal policies
• Perform additional tasks as assigned

Requirements

• High school diploma or GED
• Minimum 1 year of collections experience
• Strong communication, reading, and typing skills
• Familiarity with office software and computer systems
• Excellent attention to detail and organization
• Ability to follow structured procedures independently
• Must be within commuting distance of Geneseo, NY (in-office requirement)

Ready to Build a Career in Account Resolution?

If you're motivated, detail-oriented, and ready to excel in a supportive and structured environment, we encourage you to take the next step. Click Apply Now to begin your application!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.