Specialist, Medical Insurance
 HealthPartners | |||||||||
medical insurance
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 United States, Minnesota, Minneapolis | |||||||||
| 8170 33rd Avenue South (Show on map) | |||||||||
 Dec 12, 2025 | |||||||||
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RIVERWAY CLINIC JOB DESCRIPTION:
POSITION PURPOSE: Responsible for the efficient operation of patient and insurance registration processes. This position directly impacts revenue collection through patient registration, insurance verification, and clinic schedule review. EDUCATION AND EXPERIENCE: High school diploma or GED required Meets one of the following: Two years post secondary education, which includes course work in healthcare or customer service Graduate of a technical, business or community college which includes course work in healthcare or customer service Two years experience as a healthcare billing representative, healthcare customer service position or similar experience within the last five years Customer service experience with demonstrated strength in communication skills dealing with patient/public contacts Demonstrated PC skills in a Windows environment Knowledge of insurance terminology SKILLS AND ABILITIES: Demonstrated problem solving skills. Accuracy and attention to detail. Demonstrated skills in organizing and prioritizing work with multiple interruptions Effective oral communication skills, including excellent telephone skills Computer/PC skills proficiency. Works productively as a team player. Adapts positively to changes in the work environment. Ability to handle confidential information with discretion PREFERRED QUALIFICATIONS Demonstrated knowledge of Epic Demonstrated medical insurance/billing processing experience Electronic insurance processing, online insurance eligibility and claims inquiry Online insurance verification Proficiency in other language/bilingual skills Familiarity with medical coding systems (ICD-9 & CPT) ACCOUNTABILITIES Registration and insurance expert Register new and existing patients in an accurate, efficient, and timely manner. Complete the registration process, including reviewing the registration information for completeness and accuracy, and obtain further information as needed. Verify insurance coverage and eligibility via computer and/or telephone as needed. Identify and correct insurance/registration errors. Notify appropriate staff via online messaging system of potential insurance issues and self pay patients. Serves as a resource for patients, and clinic staff regarding insurance coverage, and coordination of benefits. Perform patient/account/coverage clean-up as needed on the patient's insurance record to ensure accurate billing, including demographics. Initiate financial discussions with patients, based on insurance review and using established policies and procedures. Investigate, document, and communicate the status of forms and correspondence from outside sources. Provides a high level of customer service and timely account recovery as needed. Identify and propose solutions to problems. Participates in cross training and provides inter-departmental coverage as required. Abides by the Code of Conduct and Corporate Integrity Program. Performs other duties and responsibilities as assigned. About Us At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed to Support Your Total Health Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class. CONFIDENTIALITY STATEMENT: The relationship between a caregiver and a patient is a very personal one. It is strictly confidential, both ethically and legally. This means that all facts relating to the patient's complaints, diagnosis, treatment or financial account information must not be discussed without a need or right to know for patient service and care delivery. About Us At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work. We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world. At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change. Benefits Designed to Support Your Total Health Join us in our mission to improve the health and well-being of our patients, members, and communities. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class. RWC Insurance Registration Representative Job Description - JO KC 115512 12/12/2025 | |||||||||