Senior Designer | Full-Time
As a Senior Designer, you are a high-level performer of the XRD practice. In this role, you will be a key strategic leader responsible for shaping the overall service design vision and direction. This role involves leading and mentoring others, collaborating with executive stakeholders, and driving innovation in service experiences.
Thinking ahead, seeing beyond, and building together
Vervint is a purpose-driven, global consultancy that is a digital catalyst, empowering people and organizations to thrive in the experience-driven world. Vervint offers cross-functional expertise and guidance that goes beyond great tech - believing technology, thoughtful strategy, and human creativity lead to real progress and transformation. With a human-focused approach, Vervint provides a roadmap for success inherent in design, empathy, and ingenuity. Our commitment to purposeful progress gives us a unique ability to thrive at the intersection of technology, strategy, and experience to create impactful solutions that are more than simply migrating, integrating, or building tech.
With offices in Michigan and Minnesota and employees across the globe, we put people at the heart of everything we do. Our values are part of what makes us different - for our employees, clients, and the communities in which we live and work. At Vervint, our purpose is progress, and we are out to improve lives by keeping humanity at the core of every solution.
What You'll Accomplish:
* Develop and communicate a compelling and cohesive design strategy aligned with the client's business goals and user needs.
* Lead the integration of service design into the overall business strategy and contribute to shaping the client's organizational vision.
* Identify and articulate strategic opportunities for enhancing the overall service experience.
* Collaborate with cross-functional teams, including product management, development, marketing, and business strategy, to ensure the seamless integration of service design into all aspects of the client's organization.
* Oversee and guide advanced user research initiatives, leveraging qualitative and
* Lead the creation of comprehensive service blueprints, user journey maps, and system architectures to holistically visualize and improve service ecosystems.
* Explore and champion emerging trends, technologies, and design methodologies to push the boundaries of service design.
* Foster a culture of innovation with the XRD team and Vervint.
* Promote a collaborative and inclusive team culture.
* Ensure high-quality design deliverables by conducting regular design reviews and providing constructive feedback.
* Uphold design standards and best practices across all projects.
* Translate research findings into actionable design strategies and opportunities for innovation.
* Mentor and inspire other designers within XRD, providing guidance on complex projects and fostering professional development.
* Engage with stakeholders to align design initiatives with broader business objectives.
* Present design strategies, concepts, and business impact to clients.
What You'll Bring:
* A learning/growth mindset and the ability to collaborate effectively with others.
* A strong grasp of human-centered design methodologies.
* Expertise in relevant design (i.e., Figma, Sketch, Adobe Creative Suite) and/or research (i.e., Dovetail, Marvin) tools.
* Proficiency in software development methodologies such as Agile, Scrum, or Kanban.
* Comfort with ambiguity, a desire to empathize, and resilience to adapt and flex as needed.
* Great communication, collaboration, and relationship-building skills; ability to communicate confidently and effectively with people at all levels of the organization.
* Strong attention to detail and the ability to fluidly move across client accounts.
* Comfortable managing priorities and working on multiple projects simultaneously.
* Willingness to navigate conflict and offer (and accept) constructive feedback.
* Thoughtful decision-making skills and the ability to discern when to call on others for support.
* A self-directed working style with an ownership and accountability mindset.
* Awareness of relevant industry trends and best practices.
* Deep curiosity and the willingness to try, learn, and iterate.
* Willingness to share knowledge and contribute to the team's success.
Education/Experience:
* Bachelor's degree or equivalent experience in interaction design, interface design, human computer interaction, human-centered design, fine arts, research, graphic design or UX.
* At least 5-7 years of relevant experience and a strong portfolio that reflects your experience designing applications, experiences, websites, products and services that balance user needs, business objectives, and technical constraints.
You Belong. At Vervint, we embrace all facets of identity that make you - you. From race, gender identity, and veteran status to disabilities and more, your lived experiences enrich everyone around you. We know when we create an environment of safety and respect for individuals and their identities, we all do our best work. That is why we celebrate our diversity, foster equity, and champion inclusion within our company, the work we do, and our communities. As we work together, we commit to continuous growth, learning from our mistakes, and expanding on our caring culture to bring our values to life.
Vervint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, familial status, membership or activity in a local human rights commission, status regarding public assistance or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.
Vervint
Dec 12, 2025 