CRM Database Administrator

CRM Database Administrator

Role Description: The CRM Database Administrator will be responsible for managing and maintaining the CRM system to ensure it meets the needs of the company. This role involves understanding the various components of the CRM, overseeing data integrity, providing user support, and generating analytical reports to support business development efforts.

Location: Dallas, Texas

Employment Type: 40 FT Hours

Compensation Type: Salary

Duties:

CRM Management:

• Configure and customize the CRM system to align with business processes and objectives.
• Implement workflows, automation, and integrations to improve efficiency.
• Manage user roles, permissions, and access controls.

Data Integrity and Maintenance:

• Ensure the accuracy and completeness of data within the CRM system.
• Regularly clean and update the database to remove duplicates and outdated information.
• Implement data validation rules and conduct regular audits.

User Support and Training:

• Provide technical support to CRM users, resolving issues promptly.
• Develop and deliver training sessions to ensure staff are proficient in using the CRM system.
• Create user guides and documentation for reference.

Reporting and Analysis:

• Generate regular and ad-hoc reports to provide insights into business development activities.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Support the sales and marketing teams with data-driven recommendations.

System Optimization:

• Monitor CRM performance and troubleshoot any issues.
• Collaborate with IT to ensure system security and data protection.
• Stay updated with CRM software updates and best practices, implementing enhancements as needed.

Project Management:

• Lead CRM-related projects, from planning to execution and evaluation.
• Coordinate with stakeholders to gather requirements and ensure successful project delivery.
• Document project progress and provide regular updates to management.

Key Responsibilities:

• Understands, follows, and enforces Huitt-Zollars' business process.
• Productively collaborates with others and leads or encourages teams to achieve success and camaraderie amongst each other.
• Understands and follows HZ QMS and Quality initiatives. Ensures quality control measures are being adhered to on projects and daily operations.
• Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.
• Assist with appropriate administrative and project support tasks supporting the needs of the project team and office.
• Complete assignments on-time, within budget, and with highest level of quality.
• Routinely proposes and produces more effective ways to accomplish assignments.

Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• 3+ years of experience in CRM administration, preferably in the AEC industry.
• Proficiency in CRM software (e.g., Deltek, Salesforce, Microsoft Dynamics, HubSpot).
• Strong understanding of database management and data integrity principles.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Project management experience is a plus.
• Technical proficiency in CRM software and database management.
• Strong organizational and time management skills.
• Ability to analyze complex data and generate actionable insights.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.

This position is also required to adhere to Huitt-Zollars' Core Value Competencies

About Huitt-Zollars:

• Huitt-Zollars, Inc. is a privately held, 100% employee-owned leading Architectural and Engineering (A/E) firm since being established in 1975. Since then, our firm has been providing innovative planning, engineering, architectural and interior design, construction and program management, and design-build services to our clients.
• Located in more than 20 locations throughout 10 different US states, Huitt-Zollars holds a vision to improve the environment in which we live, work, and play. Employees/co-owners can expect to collaborate with their team, listen to client and community needs, and deliver world-class professional services. Learn more about a career with #teamHZ by viewing our LinkedIN Life page.

Benefits & Perks:

• Health insurance (BCBS TX BlueChoice PPO)
• Dental insurance (BCBS TX BlueChoice PPO)
• Vision insurance (BCBS TX BlueChoice PPO)
• MDLive Telehealth
• Employer-Paid Short- & Long-Term disability
• 8 Paid Holidays
• Employee Morale/Teambuilding events and activities
• Paid Vacation/Annual Leave
• Paid Sick Leave
• Tuition Reimbursement
• Commuter Benefits
• Professional Societies and Registrations Fee Reimbursements
• Term Life / AD&D insurance
• Cancer and Specified Disease insurance
• Two retirement plans: 401(k) and an ESOP

This position will office out of our Dallas, TX location in a 'Class A' office space including a state-of-the-art gym (no cost), covered parking, food court, and more.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• May be required drive to visit client or project sites for short periods of time
• The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities

Applicants must be legally authorized to work for Huitt-Zollars in the U.S. without employer sponsorship. Currently, Huitt-Zollars does not sponsor H1-B or any other work visa petitions.

Huitt-Zollars does not accept unsolicited resumes from third-party recruiters without a previously signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to any Huitt-Zollars hiring manager or employee will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency submitting the unsolicited resume. Huitt-Zollars will not pay a fee to a third-party recruiter or agency that has not coordinated their recruiting activity with the appropriate member of the Human Resources team and without an active, fully executed service agreement.

Huitt-Zollars is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, sexual orientation, gender identity, religion, national origin or any other legally protected status. Consistent with the Americans with Disabilities Act, the company will make reasonable accommodations to assist in the application process upon the request of an applicant. No question on this application is intended to secure information to be used for discriminatory purposes. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a) and 60-300.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.