Manager, Warranty Claims

Manages the warranty resolution process in all sales channels through effective interface with, and delegation to, Regional & Territory Sales Managers, Technical Services Representatives, and other appropriate Company personnel. Ensures appropriate actions are taken to ensure outstanding claims and claim processes are within pre-established limits and on-line claims process submissions are continuously monitored.

Manages technical responsibilities within the Sales and Marketing department to bring value to internal and external customers. Functions in a "Product Champion/Customer Advocate" role to ensure product issues receive the appropriate focus and resourcing. Provide technical assistance as appropriate to manufactured housing accounts to rectify building code issues, installation difficulties, etc. Interface with Product Manager and Engineering department as appropriate on issues such as design, etc., of new or improved offerings.

Monitors claim activities in all warranty databases to ensure accuracy and consistency of coding and resolution to promote meaningful reporting from the data. Respond to audit requirements in a consistent and timely manner. Maintain letters and updates for technical questions and answers to provide a platform for consistent responses by the team to homeowners, contractors, distributors, sales, etc.

RESPONSIBILITIES

1. Coordinates claim inspections with field sales personnel. Provides proper information/support to field sales personnel to ensure appropriate handling of claim inspections.

2. Provides month end reporting, monitoring warranty statistics and historical data regarding claims and dollars versus previous periods and percentage of sales. Identify trending and significant problematic issues, and ensure appropriate information is communicated to sales and manufacturing leadership.

3. Review weekly check and credit requests and monitor the activity with Accounts Payable and Finance to ensure timely credit/payment processing for approved claims.

4. Provide technical assistance as appropriate to manufactured housing accounts to rectify building code issues, installation difficulties, etc.

5. Assists the Director, Warranty & Field Training in establishing and controlling annual department warranty budget.

6. Provides installation assistance to customers utilizing products sold through our distribution channels. Answer questions, provide written instruction and test reports and provide on-site assistance when directed by Director, Warranty & Field Training.

7. Provides appropriate support and input to the product development

8. Provides Marketing department with new product ideas and long-range planning input.

9. Maintains adequate care and supervision of employees reporting to the department to ensure maximum utilization of human resources in accomplishing departmental/Company goals. Evaluates, motivates, and counsels direct reports as appropriate in accordance with Company policy and procedures. In concert with the Director, Warranty & Field Training and Vice President, Human Resources, develops and executes appropriate staffing plans to meet departmental and Company goals.

10. Plays a leadership role in and supports processes regarding customer dissatisfaction issues, e.g., locks, color, etc.

11. Responsible for appropriate interaction and responses regarding claim litigation, Attorney General's and Better Business correspondence including processes and effective communication with company management and litigation representatives ensuring company interests are protected.

Education

Bachelor's degree in Marketing, Business Administration, or comparable discipline or equivalent combination of education and experience.

Experience

Minimum of five years of experience in a Sales/Marketing/Technical Services/Warranty position with proven project management capability. Customer service and leadership/supervisory experience strongly preferred.

Skills/Abilities

Highly developed oral and written communication skills required. Ability to develop and present training programs required. Analytical/mathematical orientation required. Strong background in building process and codes required. Strong aptitude for construction and building applications.

Other

Position is based in Kearney MO. and requires moderate travel (10% - 25%)

All your information will be kept confidential according to EEO guidelines.

Why work for Cornerstone Building Brands?

Our teams are at the heart of our purpose to positively contribute to the communities where welive, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster herealong with This Organizations Participation in E-Verify Poster here.If you'd like to view a copy of the company's affirmative action planfor protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

All your information will be kept confidential according to EEO guidelines.

California Consumer Privacy Act (CCPA) of 2018

Must be at least 18 years of age to apply.

Notice of Recruitment Fraud

We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.