Lobby Ambassador Supervisor

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Start date is February 2nd

The Lobby Ambassador Supervisor leads a team of Lobby Ambassadors to ensure consistent delivery of exceptional client and guest experiences. This role encompasses team leadership, operational management, performance oversight, and serves as the primary escalation point for complex guest service issues while maintaining high hospitality standards across all shifts through effective scheduling, coaching, and quality assurance.

Your day-to-day tasks will include:

• Supervise, coach, and develop Lobby Ambassador team members through regular performance evaluations and improvement planning
• Create and manage staff schedules across all shifts while tracking absences and arranging coverage to maintain service continuity
• Serve as primary escalation point for complex guest service issues and customer complaints requiring supervisory intervention
• Conduct regular site walks to observe service delivery, provide real-time coaching, and ensure adherence to service standards
• Prepare matrix reports on team performance, guest satisfaction, and operational metrics while managing budget considerations
• Coordinate with facilities management and internal teams to ensure seamless service delivery across all departments
• Onboard new team members and deliver ongoing training programs to enhance skills and maintain expertise in local amenities
• Physical Demands and Work Environment:
• Regular walking throughout facility during site observation and coaching activities
• Ability to work various shifts including evenings, weekends, and holidays as operational needs require
• Professional office environment with frequent interpersonal interaction and team management responsibilities
• Travel up to 20% for training, meetings, or multi-site coverage requirements
• Extended periods of standing during team meetings and guest interaction oversight
• Multi-tasking in fast-paced supervisory environment with shifting priorities

Required Qualifications:

• Minimum 3-5 years of supervisory experience in customer service, hospitality, or related field
• Strong leadership skills with proven ability to motivate, develop, and manage team members effectively
• Advanced written and verbal communication skills with fluency in English required
• Proficiency in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook) and scheduling software
• Excellent organizational and time management skills for workforce management and scheduling coordination
• Demonstrated problem-solving abilities and conflict resolution skills for handling escalated issues
• Flexibility to work various shifts and respond to changing operational needs

Preferred Qualifications:

• Previous experience managing teams in client-facing hospitality or corporate services environment
• Experience with reporting tools, data analysis, and performance metrics tracking
• Knowledge of hospitality industry standards, best practices, and service excellence principles
• Familiarity with budget management and overtime coordination in service-oriented operations
• Experience with employee onboarding, training program development, and performance coaching
• Background in facilities management coordination or corporate workplace services
• Additional language skills to support diverse client and guest populations

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.