Managed Service Change Analyst II

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

What You Will Be Doing

As a member of the CXCD Team, the Managed Service Change Analyst will gather, analyze, and validate business and user requirements for processes, policies, and information systems related to cleared derivatives. You will also translate these requirements into functional specifications that define what the system, process, or product/service must deliver to meet end-user and business needs.

• Collaborate with clients and BPaaS Operations teams to gather high-level requirements and understand business needs.
• Document business requirements clearly and translate them into detailed functional specifications.
• Provide analytical support by coordinating data extraction from multiple databases and interpreting results.
• Build strong client relationships, serving as a trusted advisor.
• Partner with Project Managers, Architects, Developers, and other stakeholders to design effective solutions.
• Participate in functionality, integration, and user acceptance testing, creating, and maintaining test cases as well as documenting results.
• Adhere to established change management processes for change deployment.
• Weekend work is expected.

What You Bring

• Familiarity with the financial services industry, basic technical skills, and change management principles.
• Proficiency in Unix and Oracle SQL databases.
• Demonstrated success as a Change Analyst in fast-paced, multi-project environments.
• Familiarity with end-to-end software development life cycles (SDLC, waterfalls, iterative, modern agile).
• Thorough understanding of requirements definition and solution design (e.g., model-driven tools and techniques - conceptual component models, business process models, use cases).
• Strong customer service skills with a track record of building high levels of satisfaction for both internal and external clients.
• Exceptional verbal and written communication skills, with the ability to convey complex concepts to technical and non-technical audiences at all organizational levels.

Added Bonus If You Have

• Experience with Java, Couchbase, Service Now, and MS Teams support
• Knowledge of cleared derivatives, FIS CD or similar platforms

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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