Senior Business Analyst

Are you a Senior Business Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• The VA CHDS Enterprise Cloud Fax Team is seeking team players who can respond to a high-volume of mid to moderately technical inquiries from VA users, enterprise wide.
• The role we are filling is ECFax Business Analyst - experienced with the use of multiple different tools to determine best approach for operations, data management, maintenance and configuration management.
• Create overall management and business automation process strategy and oversee implementation.
• Should have up to date knowledge on all current software tools available.
• Should have extensive experience in working with customer requirements and data verification.
• Participate in training customers and identifying repeatable issues that can be resolved in a knowledge article.
• Document inquiry responses and problem resolutions prior to closing the ticket.

• Expert in Configuration Management methods and concepts.
• Experience in Business Process Management (Intermediate).
• Data analytics experience (Intermediate/Novice).
• Testing skills to test automation processes.
• Ability to design the automation process.
• Customer care communication skills.
• ServiceNow or similar ticket tracking skills.
• Knowledge of low-level computer languages (web based).
• Basic coding skills

Education:

• Bachelor's Degree in Operations Research, Mathematics, Computer Science, Cost Accounting, or equivalent PLUS 5 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Clearance:

• The ability to pass a Tier 2/Moderate Background Investigation.

Location:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM CST).

Pay Range:

• The pay for this position ranges from $48,730 to $60,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/