Loan Operations Intelligent Information Manager

Rockland Trust is currently seeking an Intelligent Information/Collateral Operations Manager to lead, direct, and coordinate servicing, reporting, and financial control activities within our Loan Operations business unit. This role is responsible for developing a high-performance team focused on delivering exceptional service to both internal and external customers. The ideal candidate will support strategic lending initiatives while driving continuous process improvement and cultivating a culture of learning and collaboration.

Key Responsibilities

• Provide daily support and manage the activities associated with imaging loan documentation for the Bank's commercial, business banking, consumer, home equity and mortgage portfolios
• Manage documentation and collateral release process for paid loans
• Manage documentation and collateral maintenance for partial released loans
• Manage UCC monitoring and termination processes
• Manage title tracking and release processes
• Oversee the storage of the Bank's collateral documents, such as notes, stocks, life insurance policies, etc.
• Manage the integrity of the collateral data in Horizon
• Manage and/or Develop as necessary third party vendor activities related to outsourced functions
• Manage Record Retention requirements both physical and electronic related to the functions within Collateral Operations
• Collaborate with business partners and risk for process consistency.

Common Responsibilities

• Ensure compliance with applicable federal and state loan servicing regulations and accounting principles.
• Manage operational performance against Quality and SLA expectations aligned with KPI and KRI criteria and industry best practices.
• Maintain system functionality and data integrity within processing and ancillary systems.
• Promote a positive and collaborative work environment with a focus on team development
• Advance colleagues through coaching and performance management. Identify individual skills sets, maximize utilization of strengths and develop un-actualized skills accordingly.
• Team with internal business partners in analyzing, identifying, developing and implementing methods of sustainable process improvement.
• Demonstrate and promote high ethical standards and behaviors. Respect, promote, and value diversity.

Required Qualifications

• Education: Bachelor's Degree required
• Experience:
  
  
  
  • Minimum 3 years in banking operations
  • At least 2 years in a managerial or leadership role
  
  
• Skills & Knowledge:
  
  
  
  • Familiarity with federal and state banking regulations
  • Advanced proficiency in Microsoft Office Suite
  • Experience with FIS Core Banking System preferred
  • Excellent communication skills across all levels of management
  • Experience working with automation and third-party vendors
  • Strong business acumen and strategic thinking
  • Excellent comprehension skills
  • Proven leadership and talent development skills
  
  

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.