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Support Specialist

Cross Country Healthcare, Inc.
21 USD-25 USD
medical insurance, dental insurance, life insurance, vision insurance, tuition assistance, 401(k)
United States
6551 Park of Commerce Boulevard (Show on map)
Dec 10, 2025
Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the 'Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction. BASIC PURPOSE: The Support Specialist will work as a member of a team to offer individualized support for our field professionals. The Support Specialist will help facilitate the best possible experience for professionals by initiating and maintaining exceptional rapport and providing extraordinary customer service through the initial vetting process and candidate/employee lifecycle. ESSENTIAL FUNCTIONS: Creates an exceptional end-to-end candidate experience by providing professionals with personalized, high-quality support and assistance. Delivers outstanding care and guidance from the first point of contact through the entire onboarding experience. Serves as a concierge and ambassador by engaging with professionals, answering questions, providing expertise, and guiding caregivers-especially built-in caregivers-through the onboarding process. Utilizes our applicant tracking system to communicate effectively and document all interactions, issues, and updates from initial contact through program handoff. Educates new, existing, and active professionals on required processes and sets clear expectations. Supports professionals throughout the pre-boarding and post-boarding processes while collaborating closely with internal teams. Partners with support teams in order to share information, communicate issues, and identify solutions. All other duties as assigned. QUALIFICATIONS: High School diploma or equivalent required. BS/BA, preferred Working knowledge of MS Office Suite, social media platforms Customer service oriented - client focused Exemplary interpersonal skills Adaptability to evolving situations Pleasant and helpful yet direct demeanor on the telephone Ability to relate to a variety of people and establish meaningful relationships Bilingual in Spanish preferred Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. Benefits Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access. Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability #IND123