Supervisor, Application Configuration

Role Snapshot

The Application Configuration Supervisor leads a team Application Analysts and Configuration Specialists responsible for managing and optimizing the configuration of applications to meet operational, clinical, and regulatory requirements. This role oversees workload distribution, ensures accurate documentation, and supports analysts in resolving system and configuration issues. The supervisor collaborates with cross-functional teams, drives continuous improvement efforts, and ensures application integrity and alignment with business needs.

Salary Range

$80,000 - $95,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.

Work Location

Our first consideration will be to have this new employee live in the Greater Madison, WI area to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work in the office 2 days a week.

Secondary priority will be given to remote candidates in WI, IL, MN, or IA.
**If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters will be expected.

How do I know this opportunity is right for me? In this role you will:

• Partner with stakeholders to collect and translate business needs into technical specifications and configuration solutions.
• Manage workload distribution, establish priorities, and monitor progress to ensure timely and accurate configuration of systems.
• Ensure accurate setup and maintenance of system configurations including user roles, workflows, rules, structures, or other configurable elements depending on system use.
• Serve as an escalation point for complex configuration-related issues, identifying root causes, coordinating resolutions and implementing effective solutions.
• Participate in system implementations, upgrades, and testing efforts, ensuring configuration aligns with technical and functional specifications.
• Develop and maintain documentation, policies, and standard operating procedures.
• Identify opportunities for automation and execute to improve efficiency and accuracy in configuration processes.
• Provide regular updates on configuration activities, metrics, and issues to management and stakeholders.
• Promote effective communication and coordination within the team and across departments such as development, operations, and business units.
• Provide coaching, mentorship, and performance feedback to team members, identify training needs and support staff development.
• Ensure compliance with industry regulations, data standards, and security protocols.
• Identify and implement opportunities for automation, efficiency, and accuracy improvements within configuration processes.

Minimum Qualifications

• Bachelor's degree in Information Systems, Business, Healthcare Administration, or related field or equivalent combination of education and related work experience.
• 3 or more years of experience in application configuration, system administration, or business systems analysis.
• 1 or more years in a supervisory or lead role with experience managing or mentoring staff.
• Excellent communication skills with the ability to clearly convey technical information to both technical and non-technical audiences.
• Strong understanding of system configuration principles, workflows, and data management.
• Experience working with complex enterprise systems such as EHR, claims systems, or CRM.
• Exceptional organizational and time management skills with ability to manage multiple priorities in a fast-paced environment.
• Strong Leadership, technical expertise, and communication skills.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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