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Description
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Under the direction of the assigned manager, assist in the overall direct supervision of student services dealing with student admissions, registration, and maintenance of records, coordinate data processing services; provide supervision of staff; and provide support to faculty inquiries. Serve as Assistant Registrar for the District.
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Responsibilities and Duties
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ESSENTIAL FUNCTIONS:
- Manage and provide leadership for the daily operations of the Admissions and Records Office, ensuring practices and procedures are compliant with district policies and state and federal regulations.
- Support the interviewing, supervising, training, and evaluation department staff.
- Act on behalf of the Director of Admissions and Records in their absence.
- Serve as Assistant Registrar and assistant custodian of student records.
- Provide managerial oversight of graduation evaluation and transfer certification processes to ensure accuracy, compliance, and consistency with district and state requirements.
- Proactively support faculty, students, and campus partners by addressing inquiries and facilitating solutions related to enrollment, prerequisite issues, evaluations, and policy or procedure questions.
- Collaborate with staff to meet goals set by the Director of Admissions & Records for important milestones.
- Ensure Admissions & Records web content is accurate, current, and compliant with district and regulatory standards.
- Serve as a technical liaison to Information Technology for the Admissions and Records staff and a technical backup for the Director. Assist in troubleshooting system problems and assessing computing needs; make recommendations for program changes.
- Work with Information Technology on pending programming issues and testing.
- Provide oversight of the alignment between approved curriculum and registration processes to ensure prerequisite requirements are accurately maintained and compliant within the Student Information System.
- In coordination with the A&R System Analyst, ensure that the Student Information System is functioning properly and respond immediately to problems; working with Information Technology to resolve issues; ensuring that all beginning of term and end of term processes are accurate and completed in a timely manner, in particular, those that relate to MIS data reporting.
- Participate in developing and monitoring the departmental budget; recommend resource allocations to support operational goals.
- Facilitate ongoing communication and collaboration with counseling services, curriculum articulation, financial accounting, and financial aid to ensure seamless coordination across departments.
- Support the Director in ensuring proper application of policies, codes, rules, and regulations in collaboration with students, faculty, administration, and staff.
- Serve as the assistant compliance officer for FERPA for the district.
- Support the Director in coordinating and responding to audits to ensure compliance with registration, residency, concurrent enrollment, and student accounts.
- Support the Director in the preparation of fiscal reports, studies, surveys and program review.
- Support planning and coordination of registration cycles in partnership with Instruction, Student Services, and Information Technology.
- Support the Director in collecting and maintaining faculty rosters and grades, ensuring timely completion. Provides assistance to faculty as needed, addressing corrections, updates, and related issues.
- Contribute to the development and revision of departmental and institutional policies, procedures, and manuals related to student matriculation processes, academic records, and enrollment compliance.
- Perform related duties and responsibilities as assigned.
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Qualifications
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Knowledge of:
- State and federal regulations of a comprehensive Admissions and Records program.
- Policies regarding student admissions, registration, records and transcript requirements.
- Pertinent federal, state and local laws, codes and regulations including the California Education Code and California Title 5 requirements and federal requirements for student residence, grading, testing, admissions, records, curriculum, and general education.
- Records retention and management.
- Graduation and transfer requirements for community colleges.
- Principles of supervision, training and office management.
- Computer systems and software applications related to admissions, registration and records.
Ability to:
- Assist in the planning, coordinating and providing day-to-day leadership.
- Lead a team to ensure high performance and a customer service-oriented work environment.
- Communicate effectively both orally and in writing.
- Keep current on program rules, regulations, requirements and restrictions.
- Compile and analyze data.
- Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
- Demonstrate sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, linguistic, and
- ethnic backgrounds and disabilities of community college students and staff as demonstrated by skills and abilities in cultural responses and cultural humility.
EDUCATION AND EXPERIENCE:
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Education: A bachelor's degree from an accredited college or university.
Experience: Three (3) years of full-time experience in the administration of Admissions and Records programs and/or related programs in higher education, with at least one year of lead or supervisory experience.
OTHER CERTIFICATIONS, LICENSES, OR SPECIAL REQUIREMENTS:
- The incumbent may be required to work evenings to attend board meetings, and may be required to work during other irregular hours including weekends and holidays.
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Supplemental Information
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WORKING CONDITIONS: Consistent with its obligations under the law, the San Joaquin Delta College will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.
Physical Demands: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Work Environment: Office Environment. A workplace featuring typical office amenities, including computers, telephones, and office furniture, in a controlled indoor setting.
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