Chief Operations Officer - Milwaukee PBS

In collaboration with station Vice President and General Manager, The Chief Operations Offices leads the development and execution of administrative, financial, and operational strategies that support the organization's mission and long-term objectives. Translates strategic priorities into actionable plans for goal setting, performance management, workforce planning, and annual budgeting. Ensures compliance with FCC regulations, college policies, and applicable laws. Oversees key organizational metrics and audience data analysis to inform decision-making. Serves as a primary liaison with the college finance team and plays a critical role in audits and regulatory filings. Maintains strong communication with federal, state, and local agencies to uphold licensing and regulatory requirements. This role requires independent judgment, clear communication, and effective collaboration across internal teams, industry partners, and regulatory bodies to ensure operational excellence and strategic alignment.

• Strategic Development and Growth: Collaborates with the VP/GM to research, develop, and draft planning documents, including operating and capital equipment plans. Provides strategic guidance for long-term goals and day-to-day operations. Drives initiatives that reinforce organizational values and promote a high-performance culture. Fosters a culture of excellence, accountability, collaboration, and innovation.
• Standard Operating Procedure Creation: Designs standards and procedures to acquire, coach, evaluate and hold accountable high quality content-making and content delivery talent. Defines, instructs and models excellence in both qualitative and quantitative terms. Leads and inspires staff to strive to fulfill MPBS's vision and service mission.
• Budgeting & Fiscal Responsibility: Coordinates and develops annual operating budgets; monitor monthly expenditures. Analyzes short- and long-term budgetary considerations for financial stability and sustainability. Liaises with college finance team and participates in audits. Identifies operational efficiencies to reduce costs and enhance productivity.
• Regulation Compliance & Risk Management: Ensures compliance with FCC, EEO, college policies, and industry regulations. Prepares and submits license applications; maintain communication with federal, state, and local agencies. Implements policies, procedures, and controls to mitigate organizational risks.
• Operational Excellence: Coordinates office services between MATC and the station, including record-keeping systems and personnel requirements. Develops or revises procedures to improve workflow and administrative processes. Researches and analyzes data to implement cost reduction strategies and improve reporting.
• Data-Driven Decision Making and Continuous Improvement: Leverages data analytics to drive informed decision-making and fosters continuous improvement within the area of responsibility. Analyzes key performance indicators (KPIs) and relevant metrics to gain actionable insights and monitors performance measures aligned with organizational goals. Utilities data to inform strategic and operational decisions. Applies continuous improvement methodologies (e.g., Plan-Do-Study-Act) based on data analysis promoting a data-driven culture and enhancing team data literacy.
• Cross Functional Relationships and Collaborative Teamwork: Establishes, maintains, and enhances positive work relationships with staff, faculty, and administrators. Works collaboratively with team members, Pathway Deans, and colleagues, to achieve College objectives and provide high level of service to students and employees by developing and sustaining effective working relationships and partnerships. Maintains high standards of professionalism within a matrix environment.
• Leadership and Supervision: Develops and manages high performing teams with highly skilled and motivated staff focused on the delivery of quality and value-added services, and allocates cross-functional responsibilities and work processes. Responsibilities include hiring, coaching/mentoring, performance management, and progressive discipline as needed for departments supervised.
• Ethics and Confidentiality: Practices honesty by demonstrating a consistent and uncompromising adherence to strong moral and ethical principles, values, truthfulness and accuracy in all actions. Addresses all student and employee behavior in a confidential and respectful manner.
• Continuous Learning & Professional Development: Maintains current knowledge of best practices and standards in public television. Actively organizes and/or participates in applicable workgroups, trainings, workshops, seminars, committees and professional associations or conferences to promote continuous learning.
• Other duties: Performs other related duties within the scope of the position as required for the efficient operation of the division and to support institutional objectives.

• Conceptual understanding of strategic planning processes including development of goals and initiatives and work
• plan development.
• Considerable knowledge of modern principles and practices of administration to include planning, budgeting,
• staffing, and finance.
• Deep knowledge of and commitment to the tenets of ethics and editorial integrity.
• Demonstrates ideas and ability to diversify audience appeal, including ethnic, age and education level.
• Strong knowledge of regulatory governance and rights management regulations in the electronic media industry.
• Exceptional interpersonal and relationship-building skills to serve organizational goals with ability to inspire trust
• and camaraderie in employees, colleagues, and the community.
• Proven success in leading without direct authority.
• Excellent written and verbal communication skills.
• Demonstrated expertise in strategic leadership working with Boards of Directors and external leaders, as well as
• leading and collaborating with executive and staff teams across diverse cultural communities and areas of
• responsibility.
• Expertise in supervising, counseling, motivating and evaluating staff and actively supporting their professional
• development.
• Comprehensive knowledge of strategic planning, data analysis and budgeting, including demonstrated experience
• with policy development and change management.
• Proficient with Google Suite and Microsoft Office including Excel, Word and Outlook and other necessary software
• Ability to work with culturally diverse populations of students, employees and community stakeholders.

• Business insight
• Decision quality
• Resourcefulness
• Plans and aligns
• Drives results
• Manages conflict
• Develops talent
• Builds effective teams
• Demonstrates self-awareness
• Instills trust
• Customer focus
• Action oriented
• Values differences
• Self-development
• Compassion