Director PMO

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

At CDW, we make it happen together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Director of the Portfolio Management Office within Enterprise Business Operations is a senior leadership role accountable for driving enterprise-wide transformation through a strategically managed portfolio of programs and projects. Reporting to the Vice President, Transformation, this position focuses on program management excellence, shared services optimization, and global business frameworks to deliver standardized processes, digital innovation, and measurable business value.

The Director ensures alignment with enterprise objectives, provides governance and prioritization, optimizes resources, and fosters a culture of continuous improvement and innovation. Leading Program Managers and Project Managers, this role guarantees consistent delivery and strong stakeholder engagement across multiple functions and geographies.

What you'll do

* Portfolio Governance & Strategy: Build and maintain a portfolio management framework to drive enterprise-wide initiatives; ensure transparency, prioritization, and effective decision-making.

* Leadership & Talent Development: Lead and mentor Program Managers and Project Managers; develop talent through coaching, capability building, and succession planning.

* Transformation Oversight: Manage initiatives that advance operational excellence and GBS maturity, integrating service, operations, and transformation pillars.

* Change Management: Embed change management practices into portfolio delivery to ensure adoption of new processes and technologies.

* Financial & Performance Management: Track portfolio budgets and performance metrics to optimize value and impact.

* Risk Management: Identify and mitigate risks across programs and projects to ensure successful outcomes.

* Stakeholder Engagement: Communicate progress and value to executive stakeholders; build strong cross-functional relationships.

* Innovation & Continuous Improvement: Drive innovation through automation, analytics, and best practices to enhance service delivery.

Minimum basic requirements

* Bachelor's degree in business administration, project/program management, or related field.

* PMP certification required; PgMP or SAFe certification is a plus, with deep expertise in portfolio methodologies and change management frameworks (e.g., Prosci, ADKAR).

* 10+ years of Program/Portfolio management experience, specifically supporting large-scale enterprise transformation initiatives within a Global Business Services (GBS) or Fortune 500 environment.

* 5+ years of people leadership experience, with a proven ability to mentor Program and Project Managers in a complex, matrixed environment.

* Agile, hands-on leadership style with a focus on accountability and results.

* Ability to align portfolio scope with Enterprise Business Operations objectives, driving global integration, process standardization, and digital transformation.

* Strong financial acumen with a track record of building governance structures, tracking milestones, and managing investment/ROI to link portfolio outcomes to business value.

* Deep understanding of Lean/Six Sigma, analytics, and digital enablement (AI/ML) to foster innovation and continuous improvement within global operations.

* Exceptional communication and influencing skills to synthesize complex transformation stories, engage executive stakeholders, and drive adoption.

* Ability to interpret and present portfolio health using Power BI or similar analytics dashboards for C-suite reporting.

Preferred skills, experience, and qualities needed

* MBA or MS in Project/Program Management

* PgMP or SAFe certification

* Advanced management credentials (e.g., CCMP, Prosci).

* Advanced GBS Certifications from recognized GBS bodies.

* Advanced proficiency in enterprise Project Portfolio Management (PPM) platforms such as ServiceNow SPM or Jira Align.\

About CDW We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.