Customer Service Liaison/Revenue Specialist

Monday-Friday, 8:00am - 5:00pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

University Development's purpose is to support the mission of the university by raising private resources to enhance financial support for students, faculty, programs, and facilities. University Development provides leadership and centralized services to all development offices throughout the University, serving as a focal point for annual giving, application development and IT support; campaign management; constituent programs; corporate and foundation relations; donor relations; gift planning; gift services; industry relations; marketing/communications; parents giving; principal gifts; prospect management, research and analytics; regional programs; scholarships and student aid; talent management; university events; and volunteer engagement.

Carolina Development is proud of its donor-centered philosophy, pursuing activities that always respect the interests and intentions of the donor as well as the University. The organization's collaborative nature is a critical component to fulfilling our mission of raising private funds to benefit the university.

We welcome applicants from all backgrounds and transferable skills!

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

Gift Services is responsible for depositing, recording, receipting, and acknowledging gifts of various types, including cash, credit card transactions, bank drafts, payroll deductions, publicly traded and closely held stocks, gifts-in-kind, pledges, and matching gifts according to CASE guidelines and Internal Revenue Service regulations and requirements.

The Customer Service Liaison/Revenue Specialist is responsible for a select group of schools and units on campus and will serve as the liaison to those units for all revenue-related tasks. This position will be expected to understand the business needs of each school; recognize top donors and apprise development officers of issues related to these donors; work with all school development staff to handle revenue transactions and assist with marketing/communications, events and stewardship. The Customer Service Liaison/Revenue Specialist will be expected to provide the utmost in customer service in the receiving, reviewing and processing of revenue for his/her assigned units including cash, checks, gifts-in-kind, event registrations and will oversee any credit card or other transitions that may benefit those assigned areas.

Additionally, the Customer Service Liaison/Revenue Specialist will monitor the Gift Services phone line and email box. Gift Services has a phone line and email specifically dedicated to inquiries from donors and its school/unit colleagues. With customer service at the forefront for our department's mission, handling these inbound inquiries is vitally important. This position will be expected to directly handle these inquiries or forward them to others as needed (such as to the credit card specialist for credit card gifts, as an example). Because donor inquiries can involve other areas of development, this position will be expected to have a general knowledge and understanding of development so that inquiries are handled by the appropriate area and in a timely manner.

The Customer Service Liaison/Revenue Specialist will also play a role in adjusting application details for revenue transactions including, but not limited to, adding opportunities, source codes or revenue categories.

A thorough understanding of CASE reporting standards and Internal Revenue Service rules related to charitable and non-charitable contributions is required ensuring that revenue is processed, recorded and receipted properly.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

This person in this position must be detailed, dependable, customer-focused, capable of handling inquiries with accuracy, professionalism, and a positive attitude. The need to demonstrate the ability to communicate clearly in both written and verbal form is necessary. This candidate should also be proficient in Microsoft Word and Excel.

A thorough working knowledge of the Davie (Blackbaud CRM) system is a plus. A proven record of excellent customer service, time management, willingness to learn and team collaboration is also required.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.