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Customer Service Representative/ Call Center/ Office Clerk (Tax)

22nd Century Technologies, Inc.
Pay Rate: $16.00/hour on w2
United States, Virginia, McLean
8251 Greensboro Drive (Show on map)
Dec 09, 2025
Job Title: Customer Service Representative/ Call Center/ Office Clerk (Tax) Location: McLean, VA 22102 Pay Rate: $16.00/hour on w2 without benefits Duration: Long-Term Contract Shift Hours / Week: 40 Notes: Candidates must be able to obtain IRS Clearance after the offer is extended. Clearance process will be initiated post-offer; candidates must comply with all background verification steps. Job Summary: The IRS is seeking a detail-oriented and organized Indexer to manage and maintain the indexing of critical tax documents and records. The Indexer will ensure that information is accurately categorized and easily retrievable to support the IRS's mission of tax administration and enforcement. Role & Responsibilities Review, analyze, and index tax-related documents, forms, and records according to IRS standards and guidelines. Assign appropriate indexing codes and metadata to ensure accurate classification and retrieval of documents. Maintain and update digital and physical filing systems to enhance document accessibility. Collaborate with other IRS departments to verify document accuracy and completeness. Conduct quality control checks to ensure data integrity and compliance with privacy and security regulations. Utilize IRS software tools and databases for indexing and record management. Assist in the preparation of reports and documentation related to indexing activities. Adhere to IRS confidentiality policies and handle sensitive information with discretion. Required Qualifications: Experience in document management, indexing, or administrative roles is an asset. Strong attention to detail and organizational skills. Proficient with data entry and document management software. Ability to handle confidential information with professionalism and discretion. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team. Preferred Skills: Familiarity with IRS procedures and tax-related documentation. Experience with federal or government record-keeping systems. Knowledge of database management and indexing software. Required Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.