Sales Coordinator

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

• Track incoming leads and inquiries; ensure timely responses and proper documentation of client communications.
• Help maintain relationships with existing and prospective clients through courteous, prompt, and professional service.
• Coordinate communication between clients and internal departments to ensure smooth planning and execution of events and group bookings.
• Assist in preparing sales kits, marketing collateral, proposals, menus, and client correspondence (emails, letters, packets).
• Support the team in organizing site inspections, familiarization trips, and client meetings.
• Handle individual reservations for VIP corporate and consortia clients. Ensure that all arrangements, including upgrades, amenities, payment processing and special requests are handled properly.
• Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution.
• Coordinate with the Operations and Events teams to distribute Banquet Event Orders (BEOs) and floor plans and ensure event logistics are confirmed.
• Participate in weekly sales and operations meetings to review upcoming events, client expectations, and special requirements.
• Assist with compiling sales reports, revenue tracking, and budget documentation as needed.

* Minimum one year of local sales, special events and customer service experience, preferably in an upscale or lifestyle brand hotel

* Ability to juggle multiple tasks & projects with superb accuracy in a fast-paced environment

* Maintain positive and productive working relationships with other employees and departments
* Ability to work independently and to partner with others to promote an environment of teamwork

* Excellent verbal and written communication skills
* Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Delphi
* High attention to detail and commitment to service excellence

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.