Senior ServiceNow Developer

Our Senior ServiceNow Developer is responsible for designing, developing, and customizing ServiceNow applications and solutions to meet business requirements. This developer will write and maintain scripts, create workflows, and configure ServiceNow modules such as ITSM, ITOM, IRM, SecOps, and SPM. They work closely with business analysts and other technical teams to ensure that the platform integrates smoothly with existing systems and processes. Additionally, this Sr. ServiceNow Developer performs tests, debugs, and ensures the platform's functionality aligns with user needs and organizational goals. Salary Range
$115,000 ~ $130,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range.

Hybrid Work
Our first consideration will be to have this new employee live in the state of Wisconsin to take advantage of Hybrid work and collaboration. Employees living within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected to be able to work Hybrid 3 days a week on a regular basis.
**As a secondary consideration, we do offer remote work in the following approved states:
Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin

*** If not regionally local to Madison, WI, frequent monthly travel to our WPS Headquarters (1717 W. Broadway in Madison, WI) will be expected.

How do I know this opportunity is right for me? If you:

• Can develop, customize, and deploy ServiceNow applications, modules, and features based on business requirements.
• Enjoy writing and maintaining business rules, UI policies, UI actions, client scripts, and scripted REST APIs.
• Have configured ServiceNow functionality (forms, workflows, dashboards) and automated business processes through service catalog items.
• Have integrated ServiceNow with third-party systems using APIs (REST, SOAP) and middleware tools.
• Can conduct unit testing, debugging, and troubleshooting to ensure code quality and performance.
• Maintain detailed technical documentation for codes, configurations, and customizations.
• Have monitored system performance and implemented optimizations for efficiency, reliability, and scalability.
• Like to ensure ServiceNow instances comply with best practices for security and maintainability.
• Would thrive serving as subject matter expert, assisting with platform upgrades and providing ongoing support and maintenance for ServiceNow applications post-deployment.

Minimum Qualifications

• US. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's degree in Computer Science, Information Systems or related field or equivalent combination of education and experience.
• 5 or more years of experience as a ServiceNow developer and/or ServiceNow System Administrator.
• Solid knowledge and understanding of various modules including ITSM, ITOM, IRM, SecOps, and SPM and custom applications; with demonstrated experience developing, configuring, and maintaining ServiceNow solutions.
• Proficient in JavaScript, Glide API, Business Rules, Client Scripts, and UI Actions for custom development and integrations.
• Demonstrated experience integrating ServiceNow using REST, SOAP, and other web services; capable of configuring and maintaining integrations.
• Strong ability to troubleshoot and resolve issues in ServiceNow applications and platform configurations.
• Familiarity with Agile environments, using tools like Jira, ADO, ServiceNow for managing user stories, sprints, and deliverables to ensure timely software delivery.
• Ability to effectively communicate with technical and non-technical stakeholders.

Preferred Qualifications

• 7 or more years of experience in software development roles.
• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist (ITSM, ITOM, IRM, SecOps, or WSD).

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Remote and hybrid work options available
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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