Business Performance Consultant

Posting End Date:

Employee Type:

At Enbridge, we prioritize advancing innovation and high standards in the energy field. We invite a dedicated individual to join our outstanding Information Technology team. This role presents a unique opportunity to support the seamless functioning and advancement of our vital applications, ensuring reliable assistance and partnership across the enterprise. If you are passionate about making a difference and flourish in a dynamic, fast-paced atmosphere, we encourage you to apply!

What You Will Do:

• Provide day-to-day incident and problem management support for Operations, Asset Management, and Integrity applications, including Core, CartoPac, OnBase, and others as required. Provide functional support to assigned Operations stakeholdersand departments.

• Collaborate with TIS and business partners to deliver projects and improvements to Operations applications.

• Establish and maintain strategic relationships throughout the organization to provide end-to-end process and application support to collaborators.

• Provide on-call overnight support for WAMS/Operations applications to secure timely distribution of urgent work.

• Guide and instruct end users to support comprehensive systems processes.

• Visit Operations depots to provide in-person support and foster connections with stakeholders.

• Support TIS Operations projects through build input, testing, and post-implementation support.

• Conduct root cause analysis and demonstrate strong problem-solving skills to identify and assess impacts or risks to business outcomes.

Who You Are:

• Related university degree and minimum of six or more years of directly related experience OR equivalent combination of formal education, certification and experience.

• Excellent communication, issue/problem resolution, presentation and analytical skills

• Ability to establish and maintain stakeholder relationships.

• In depth experience with Operations, TIS and/or Technical training within GDS is preferred

• Proven experience in providing IT support and managing incidents and problems in a large-scale environment.

• Strong collaboration skills with the ability to work effectively alongside internal and external customers, related functions, contractors, and alliance partnerships.

• Proven capacity to guide and instruct end users, guaranteeing the effective adoption of new processes and applications.

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start or end time, to opt for a compressed workweek schedule or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LI-Hybrid

Physical Requirements:

Include but not limited to: Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements:

Include but not limited to: Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.

For Internal Use Only:The Enbridge title for this position is Business Performance Specialist I and it is associated with an E500 salary grade.

At Enbridge, we are dedicated to our core value of Inclusion.We are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law.Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com.

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com