Senior Principal (Vice President), Consulting

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

Location: Remote (U.S. based)

Travel: Up to 75% nationally

Lead the Future of Healthcare Transformation

At Press Ganey, we don't just consult-we partner with healthcare organizations to solve their most complex challenges. From patient and member experience to employee engagement and safety, our experts leverage data-driven insights to create actionable strategies that deliver measurable impact.

If you're a visionary leader passionate about shaping the future of healthcare, this is your opportunity to make a difference at scale.

• Impact That Matters: Help healthcare organizations improve patient experience and outcomes nationwide.
• Innovation at the Core: Collaborate with thought leaders and leverage cutting-edge methodologies and technology.
• Culture of Excellence: Join a team that values integrity, collaboration, and continuous learning.
• Growth Opportunities: Drive strategic initiatives and influence industry-wide transformation.

As the Senior Principal, Strategic Consulting, you will serve as a trusted advisor to healthcare executives, guiding them through complex challenges and shaping strategies that advance patient-centered care. You'll lead high-impact engagements, foster long-term partnerships, and drive innovation across the healthcare ecosystem.

• Build and lead the Program Office function from the ground up.
• Define governance, standards, and best practices for program management.
• Partner with senior leadership to prioritize and execute strategic initiatives.
• Oversee team and ensure delivery of complex, multi-workstream projects.
• Implement reporting and metrics to track progress and outcomes.
• Build and maintain trusted advisor relationships with C-suite and Board-level executives.
• Identify client needs and connect them with the right Press Ganey resources for maximum impact.
• Direct and mentor engagement teams, ensuring delivery excellence and alignment with client objectives.
• Lead innovation efforts within Consulting, expanding methodologies, tools, and technology.
• Develop proposals, budgets, and project plans that align with client goals and deliver measurable outcomes.
• Drive incremental consulting and product sales through strategic relationship-building and integrated solutions.

• 10+ years of relevant experience in healthcare consulting, strategy, or related leadership roles.
• Proven experience in executive-level relationship management and strategic advisory.
• Strong background in experience measurement and management, with expertise in behavioral science practices.
• Demonstrated success in large-scale client implementations across multiple healthcare business lines.
• Exceptional analytical, conceptual, and communication skills, with the ability to influence senior stakeholders.
• Significant knowledge of healthcare industry trends, with experience from both provider and health plan perspectives strongly preferred.
• Prior consulting experience and leader-of-leaders capability strongly preferred.
• Bachelor's degree required; Master's degree preferred.
• Flexible to travel nationally up to 75%.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $175,000to $255,000.It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/