New

Analyst Centralized Publications

JetBlue
life insurance, 401(k)
United States, New York, Long Island City
Dec 09, 2025
Position Summary: The Analyst, Centralized Publications, will support the Centralized Publications team and its Content Management System (CMS). The Analyst, Centralized Publications supports frontline crewmembers and business partners by managing web access accounts and troubleshooting account errors directly with users. The Analyst, CentralizedPublicationsalso manages incoming documentation andmaintainsa documentation database. The Analyst, CentralizedPublicationsisan important rolein JetBlue's Centralized Publications team, ensuring that allcrewmembersand business partners have access to their Standard Operating Procedures (SOPs). The Analyst will develop key relationships with stakeholders in Airports, Customer Support, Flight Operations, Inflight, System Operations, Technical Operations, and Safety/Security. Essential Responsibilities: Maintainsbusiness partner network access,includinginterfacingwith business partnersandour Information Technology (IT) teams MaintainContent Management System (CMS) Assistwith audit and documentation quality control Support ad hocediting/content developmentincluding supporting manual revisions Other duties as assigned MinimumExperience and Qualifications: High School Diploma or General Education Development (GED) Diploma One (1) year of analytical experience Ability to work efficiently, accurately, and collaboratively to meet deadlines Understanding of XML and/or HTML Microsoft Office and Adobe Acrobat skills Effectiveverbal communication skillsanda high levelof attention to detail Ability to work in a team environment Ability to multitask Strong proactive interpersonal skills Available for occasional overnight travel (10%) Ability to pass apre-employment drug test Legally eligible to work in the country in which the position is located Authorization to work in the US isrequired, this position is not eligible for visa sponsorship Preferred Experience and Qualifications: Bachelor's Degree inarelated field Strong written,verbal,and presentation skills, includingtheability to present complex data and analytics to large and diverse audiences using simple language. Experience with data visualization tools(e.g.,Tableau) Strong Microsoft skills (Teams, Word, Excel, PowerPoint) Competency with a Content Management System Experience working in a regulatory environment Strongwriting skills Previousairline experience Crewmember Expectations: Regular attendance and punctuality Potential need to work flexible hours and be available to respond onshort-notice Able tomaintaina professional appearance When working or traveling on JetBlue flights, and if timepermits, all capablecrewmembersare asked toassistwith light cleaning of theaircraft Must bean appropriate organizationalfit for the JetBlue culture, that is,exhibitthe JetBlue values of Safety, Caring, Integrity, Fun and Passion Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, SafetyPolicyand behavioral standards Identifysafetyand/or securityconcerns, issues,incidentsor hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) Equipment: Computer and other office equipment Work Environment: Traditionaloffice environmentwith some travelrequired Physical Effort: Generally notrequired, or up to 10 pounds occasionally, 0 poundsfrequently(Sedentary) Compensation: The base pay range for this position is between $50,000.00 and $89,600.00 per year. Base pay is onecomponentof JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more