Service Manager

Central Power Systems & Services is a privately held company with deep roots going back to 1954.

Our Mission Statement is forging long lasting partnerships by providing first class customer support. We live that statement every single day.

We are looking for the right individual who shares our passion for the products, our desire for continued growth, and our commitment to build more meaningful customer relationships founded on trust and integrity. We support quick thinking, timely decisions, and fast action. A sense of urgency is critical in everything we do.

PRIMARY FUNCTION:

Directly responsible for the management and/or supervision of the Service Department in its entirety as it relates to the goals of your perspective branch and Branch Manager.

PERSONNEL DEVELOPMENT

• Working with recruitment and HR to maintain staff levels that appropriately support customer demand.
• Working directly with personnel to ensure proper job function performance.
• Maintaining continuous personnel improvement processes that include cross training and management support.
• Communicating effectively with personnel to promote growth and high morale.
• Working with other department managers to encourage cross departmental workflow.

DEPARTMENTAL PROCESS AND PROCEDURE

• Maintaining and managing inventory levels that both enhance customer service and maintain corporate goals.
• Ensuring established policies and procedures are being followed and performed accordingly.
• Assisting with policy and procedure enhancements to encourage an environment that promotes an ease of business.
• Hold weekly departmental meetings to address comments, questions and/or concerns as it relates to productivity of the department.
• Other duties as assigned by Branch Manager

BUSINESS GROWTH

• Regularly schedule time to spend in the market managing, maintaining and increasing customer relationships.
• Regularly review the Monthly Operating Statement (M.O.S.) to measure:
  
  
  
  • Departmental financial state (forecast vs. current)
  • Areas for improvement
  • Staffing levels
  
  
  
  
• Evaluating the market to determine appropriate means for gaining market share.

QUALIFICATIONS

• Complete and maintain all factory certifications within 180 days of original date of hire.
• Bachelor's degree recommended
• Excellent verbal and written communication
• Proactive thinking

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401k with company match
• Paid Time Off
• Training & Professional Development
• Positive and productive work environment
• Opportunities for professional development and career advancement within a growing company.

WORK CONDITIONS

Central Power Systems & Services is a company that thrives on teamwork. Success requires various professionals in multiple areas of expertise, each doing their own specific role to support our customers. We all do our part, we work hard together, we share market intelligence, and we support each other where we can. We believe working hard and having fun are not mutually exclusive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke-free and drug-free work environment.