Regional Account Director

Purpose of the Job

The Regional Account Director is responsible for the development and nurturing of a key client partnership and will be based onsite or near-site. This role is essential in building new and strengthening existing relationships with the client and identifying growth opportunities for the business as well as ensuring solutions are developed and delivered on time and against operational and financial business targets.

We are seeking a candidate with an in-depth experience of working in the marketing activation sector, servicing clients across technology, POS sourcing and production, and warehousing (fulfillment and logistics). The Regional Account Director will lead the Client Engagement team and deliver ongoing solutions to transform client relationships into win/wins underpinned by agility, efficiency, and effectiveness. Ideal candidates are high-energy self-starters, diligent and detail-oriented while able to understand the big picture, possess strong accountability and self-awareness, and are both empathetic and passionate about strategic and creative solutions that exceed client expectations.

This role is based onsite with our client in Chicago, IL with opportunity for flexibility. We expect you to be in the office more often than not.

Key Responsibilities

• Creatively develop and grow strong and strategic relationships with client stakeholders to increase revenue and service-line opportunities while upholding superior service and transparency standards.
• Delivering operational excellence by ensuring internal processes and behaviors align to exceeding all client KPIs and SLAs and with an eye for continual improvement.
• Delivering value to our clients by managing existing program scopes, while identifying new workstreams / solutions that leverage HH Global's full suite of solutions and capabilities
• Play a leading role in achievement of client satisfaction, including oversight of all client relationships, management of internal resources and collaborating with Strategic Sourcing to manage and uplevel relationships with suppliers.
• Lead the Account Team ensuring compliance to company operating procedures and operational excellence and maintaining high levels of client satisfaction.
• Oversee the personal development and growth of your team members by investing time to build relationships via one-to-one meetings, mentoring and training.
• Take ownership of and resolve issues, quality concerns or corrective actions, or delegate to key Account Team members according to their development plans.
• Develop effective growth strategies and create an environment to foster new opportunities with clients.
• Build strategic client Account Development Plan.
• Achieve and exceed growth targets.
• Manage and report on overall financial performance of the account, perform risk analysis and oversee action or risk mitigation plans.
• Identify risks to the account and putting in place strategies to manage these risks.
• Contract review, oversight of any evolutions, and end-of-term renewal.
• Develop and enhance strong relationships with senior key decision makers.
• Own quarterly and monthly business reviews and reporting.

Knowledge, Skills + Experience

• 7-10+ years of client service management experience, ideally with time spent working on the client site.
• Propensity and experience interfacing with senior-level decision maker relationships.
• Able to present account planning and strategy for retention, growth and added value.
• Significant experience of managing work in a fast-paced retail environment.
• Experienced in taking responsibility for and driving client service plans, KPIs, budgeting, forecasting and leadership.
• Significant experience in developing and maintaining client relationships.
• Have in-depth knowledge of Continual Improvement philosophy and transformation.
• Previous experience of presenting to Senior Management/Board level.
• Strong experience of dealing with large P&Ls and budgets.
• Proven track record of operational management for client services departments.
• Excellent interpersonal skills, able to develop positive relationships at all levels, with all types of people up to Board level.
• Excellent communication skills - verbal, written, presentation - with clarity of expression.
• Passion for quality.
• Can anticipate internal and/or external business issues and develop risk mitigation strategies.
• Extensive people management experience including performance management and team leadership.
• Experience of managing department financials.

Company Benefits

• Healthcare, dental, vision insurance
• Short-term and long-term disability coverage
• 401k with discretionary company match
• 20 days of PTO with 9 company holidays + 3 floating holidays

The US base salary range for this position is $130,000 to $160,000 annually. Actual compensation packages are based on a variety of factors that are unique to each candidate, including skill set, experience, education, certifications and work location. This range may be different in other locations due to differences in the cost of labor. The total compensation package also includes include annual performance bonus targets in addition to base salary.

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Your application will be reviewed by a member of our Recruiting Team and we'll reach out to you directly if there's a fit for the position. We're using video conferencing software to conduct many of our interviews, but all interviews will be live with a member of our Recruiting or Hiring teams.