New 
Customer Experience Program Manager- Viva Engage
 Microsoft | |
 United States, Washington, Redmond | |
 Oct 31, 2025 | |
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OverviewAre you ready to help millions of people feel connected, inspired, and empowered at work? The Viva Engage Customer Experience team is seeking a Customer Experience Program Manager. In this role you'll be at the center of Microsoft's mission to transform how organizations build community and culture, all powered by the latest in AI. You'll join a passionate, customer obsessed team that thrives on innovation, collaboration, and making a real impact for customers across the globe.You'll be the go-to advisor for our largest and most innovative customers, guiding them through the journey of adopting AI-powered collaboration. You'll design and lead programs that help organizations embrace new ways of working, partner with product and engineering to turn feedback into real solutions, and create engaging presentations and demos that inspire change. You'll build vibrant customer communities, analyze feedback using AI-powered insights, and represent Viva Engage at industry events.This opportunity will allow you to accelerate your career growth by working at the intersection of AI, enterprise software, and customer success. You'll develop business acumen and learn how global organizations drive transformation. You'll also have the opportunity to leverage your creative storytelling, change management, and data-driven decision-making skills.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesRepresent Viva Engage for our largest, most innovative customers-guiding them through the journey of adopting AI-driven collaboration.Design and lead programs that help organizations embrace new ways of working, from launching AI-powered features to building thriving digital communities.Partner with product, engineering, and research to turn customer dreams (and pain points) into real product improvements.Build and nurture vibrant customer communities, both online and in-person, where ideas and best practices flow freely.Use data and AI-powered insights to spot trends, measure impact, and drive continuous improvement.Represent Viva Engage at industry events, executive briefings, and webinars by showing the world what's next for employee engagement.Embody the Microsoft culture and values. | |