Senior Business Support Specialist, Application Support

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Mesa, W. Southern Ave

Division:Solutions
Job Posting Title: Senior Business Support Specialist, Application Support
Time Type: Full Time

Summary
The Senior Business Support Specialist serves as a key technical and operational resource responsible for the support, administration, and continuous improvement of enterprise applications and system integrations. This exempt-level role provides advanced troubleshooting, user support, and process automation across core business systems. The Senior Specialist will lead initiatives related to EDI management, supplier onboarding, data governance, and integration testing, while collaborating with cross-functional teams to drive system efficiency and operational excellence.

Essential Duties and Responsibilities

* Provide expert-level support, training, and configuration for current and future enterprise and operational applications.
* Serve as a primary liaison between business users, vendor support, and IT teams to ensure timely issue resolution and system optimization.
* Master data uploads, validation, and integration data integrity across multiple platforms.
* Administer user access, role assignments, and permissions within enterprise systems in compliance with IT security policies.
* Deliver Priority ERP application support, overseeing incident management, root cause analysis, and resolution documentation.
* Monitor, troubleshoot, and resolve EDI inbound/outbound transmission errors, including cXML and similar integration formats.
* Utilize tools such as Postman or equivalent API testing utilities for ad-hoc data validation, monitoring, and cleansing.
* Support supplier onboarding processes, ensuring accurate configuration, documentation, and system connectivity.
* Lead configuration, testing, and deployment of system enhancements, including forms, custom objects, approval workflows, and automation scripts.
* Partner with cross-functional teams and the PMO to gather and translate business requirements into technical specifications and system improvements.
* Design and implement automation and scripting solutions using Microsoft Power Automate, Python, PowerShell, or equivalent technologies.
* Contribute to the development and maintenance of system documentation, training materials, and process improvement initiatives.
* Act as a subject matter expert (SME) for the relevant applications, ensuring alignment with organizational goals and compliance standards.

Education and Experience Requirements
* Bachelor's degree in Information Technology, Computer Science, Business Systems, or related field required (or equivalent experience).
* 3-5 years of progressive experience in IT support, enterprise application administration, or business systems analysis.
* Demonstrated experience with ERP, procurement, or enterprise applications such as SAP, Oracle, or similar platforms.
* Proven expertise in EDI, API integrations, and system configuration.

Skills and Competencies
* Advanced troubleshooting and analytical skills with the ability to resolve complex system and data issues.
* Strong understanding of enterprise integrations, data exchange formats (cXML, JSON, CSV), and related technologies.
* Experience with automation and scripting tools (Power Automate, Python, PowerShell, etc.).
* Excellent communication, customer service, and collaboration skills.
* High attention to detail and accuracy in data handling and process documentation.
* Ability to manage multiple priorities and work independently in a fast-paced environment.
* Experience in user training, knowledge transfer, and documentation development.

Computer and Technical Skills
* Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, etc.).
* Experience with system configuration, workflow automation, and Active Directory access management.
* Working knowledge of API testing tools (e.g., Postman).

Language Skills
* Proficiency in English (verbal, reading, and written communication).

Preferred Qualifications
* Professional certifications in ERP administration, business analysis, or enterprise application management.
* Experience with ITIL frameworks or process automation in enterprise environments.

Physical Demands
* Ability to work for extended periods at a computer workstation.
* Occasionally lift and move IT equipment up to 30 lbs.

Work Environment
* Standard office environment with occasional remote support requirements.
* Minimal exposure to hazardous or adverse conditions.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay is: $70,500 - $105,500/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.