New 
Senior Customer Experience Program Manager
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Oct 30, 2025 | |
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OverviewAI is transforming the enterprise landscape, redefining how businesses innovate, operate, and deliver value. At Microsoft, we believe the next wave of productivity will come from empowering every developer to build AI-powered experiences that delight customers and drive commercial success. Windows is at the heart of this transformation, serving as the most widely adopted platform for enterprise applications worldwide. As a Senior Customer Experience Program Manager, you will engage with developers within Microsoft's strategic customers, helping create secure, scalable, and impactful solutions for commercial customers. This role offers you the opportunity to influence how enterprises adopt AI and unlock new business value. As part of the Windows Platform + Developer team, you will work side-by-side with product and engineering teams building cutting-edge AI platforms, including Windows AI Foundry, Windows Subsystem for Linux, and MCP on Windows. You will operate at the intersection of technology, business, and innovation-partnering closely across product, engineering, sales, and marketing to enable the value of on-device AI for commercial customers across industries, segments, and markets.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesDefine the Vision: Drive the strategy for enabling AI-powered development on Windows, aligning with Microsoft's broader AI platform investments.Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs (app developers), SIs (system integrators), enterprise customers, and internal engineering teams to deliver solutions that meet real-world business needs.Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensure AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments.Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications.Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries.OtherEmbody our Culture and Values | |