Product Owner, Customer Facing Apps

We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:

• Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
• Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed.
• Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.

Spire is seeking a Product Owner, Customer Facing Applications, to primarily focus on building, prioritizing, and maintaining the agile development team's backlog consisting of user stories, defects, and enablers. In addition, the role is responsible for representing the customers perspective, in the customer facing area, and bridging any gaps needed for successful delivery of business value.

* Work closely with the Product Manager (PM) and stakeholders to understand business needs and upcoming work for teams

* Review and prioritize the backlog as part of the prep for Sprint Planning, including coordinating with other PO's on dependencies.

* Ensure user stories maximize value by meeting the customer's needs.

* Lead Sprint Planning ceremony. Ensure team aligns and agrees on sprint plan

* Accept team's work upon story completion including ensuring acceptance criteria and definition of done are met.

* Lead the team in PI Planning in allocating work in sprints, identifying risks and dependencies, and team objectives.

* Run Backlog Refinement ensuring Features meet the definition of ready and appropriate Product Management and SME's are available to discuss work.

* Review test scripts (new and adjusted) submitted by the team to ensure QA is up to date

* Actively participate in team ceremonies - DSU, Retrospective, Reviews, and Inspect and Adapt.

* Ensure the team is following all guidelines for audit and compliance.

* Ability to understand specific business unit needs and communicate same to agileteam

* Excellent analytical, planning, organizational and technical skills

* Excellent written and verbal communication skills

* Strong ability to help team understand priorities and execute on them

* Demonstrate servant leader mindset

* Understanding of Agile values and principles and the ability to translate that knowledge to practices

* Understand and operate within lean budget guardrails

* Foster psychological safety across the entire ITS organization

* Believes in a non-hierarchical culture of collaboration, transparency, and trust across the train

* No direct reporting responsibilities

* Indirectly lead development team to become high-performing and quality driven

* Bachelor's degree in related field

* SAFe certification(s) as a Product Owner, Scrum Master, and/or similar preferred

* Familiarity with Scaled Agile Framework (SAFe)

* Exposure to multiple, diverse technologies, platforms, and processing environments a plus

* Experience in large-scale implementation projects and indirect leadership skills a plus

* Minimum 3 years working in an agile environment a plus

* Knowledge of specific set of applications used in Customer Facing Operations, including but not limited to: Customer Care & Billing, Click Workforce Management, My Account, and Customer Contact technology.

* Background of functionality, end to end processing for value streams within Customer Experience, Service Operations, or Workforce Management and Planning.

* Understanding and knowledge of IT standards and controls

* Ability to work with technical resources in an onshore and offshore environment

* Understanding and knowledge of system development life cycle methodologies (i.e. waterfall, agile software development, and DevOps)

Hybrid Remote/Office environment

Work performed primarily during business hours, with off-hours support required at times

Some Travel may be required as ITS and teams are disparate across locations (primarily St. Louis and Birmingham)

Spire accepts online applications through our career site at jobs.spireenergy.com

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.