Customer Service Representative

Elevate Your Career as a Customer Service Representative - Hybrid Work Schedule + Career Growth!

Ready to take your customer service skills to the next level in a role that blends flexibility, professionalism, and purpose? Staffmark is hiring a Customer Service Representative in Warsaw, IN, for an exciting hybrid opportunity with a global leader in innovative technology and audio-visual solutions. This company values teamwork, continuous improvement, and passionate contributions that drive customer satisfaction every day.

Hours & Pay

Pay Rate: $18.00 per hour

Schedule: Monday-Friday, 8:30 AM - 5:00 PM

Hybrid Work Model: Work from home on Monday, Wednesday, and Friday; in the office on Tuesday and Thursday.

What You'll Do

In this key customer-facing role, you'll handle returns, repair estimates, and customer inquiries while ensuring a smooth, positive experience from start to finish. Your attention to detail and communication skills will help customers feel valued and supported at every step.

Daily Responsibilities:

• Deliver exceptional customer service through prompt and professional communication.
• Process return requests (RMAs) and issue credits according to company guidelines.
• Provide accurate repair estimates and follow up with customers to ensure timely processing.
• Coordinate with purchasing, sales, and technical teams to resolve customer needs.
• Maintain accurate data within customer tracking systems and ensure all documentation is complete.
• Identify and report potential safety or process improvements.
• Uphold company values of Integrity, Innovation, Empowerment, and Continuous Improvement.

What You'll Bring

• High school diploma or GED required.
• 2-3 years of customer service experience (manufacturing or similar environment preferred).
• Strong organizational and multitasking skills with a detail-oriented mindset.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and general computer systems.
• Familiarity with SAP is a plus.
• Ability to occasionally lift up to 70 lbs and perform desk-based work for most of the day.

Why You'll Love This Opportunity

Enjoy the perfect balance of flexibility and stability with a hybrid schedule that allows you to work from home three days a week while still staying connected to an innovative and supportive team. Upon hire, you'll gain access to industry-leading benefits, professional development opportunities, and a company culture that values your contribution.

Staffmark also offers excellent perks, including weekly pay, medical, dental, and vision insurance, life insurance, 401(k), short-term disability, employee discounts, referral bonus potential, free staffing services, and more!

Take the Next Step in Your Career - Apply Today!

If you're a motivated professional who thrives in a hybrid environment and takes pride in delivering exceptional customer experiences, we want to hear from you. Click "Apply Now" to join a company that values innovation, teamwork, and your personal growth.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

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