Customer Service Parts Specialist

The Customer Service Parts Specialist will order parts, material or merchandise received by E-mail, telephone or personally from customer or a company employee.

ESSENTIAL FUNCTIONS

• Edit orders received for price and nomenclature.
• Inform customers of unit prices, shipping date, anticipated delays and any additional information.
• Enter data into computer to determine total cost for customer.
• Record or file copy of orders received.
• Ascertain credit rating of customer.
• Check inventory control and notifies stock control departments of orders for non-standard items or unusual quantities that would deplete stock.
• Route orders to departments for filling and follow up on orders to ensure delivery by specified dates.
• Receive and check customer complaints.
• Confer with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
• Attempt to sell additional merchandise to customer.
• Process returns of merchandise from customers and coordinates with appropriate departments to issue credits and adjust inventories.

REPORTING RELATIONSHIP

• Parts Lead or Parts/ Customer Service Manager

SUBORDINATE STAFF

• None

SKILLS

• Computer knowledge (Email etiquette, PDF, website navigation).
• Bi-lingual - English / Spanish (optional)
• Excellent communication skills (verbal and written), detailed-oriented.
• Good organizational and interpersonal skills.
• Instill confidence in the customer.
• Ability to multi-task and coordinate several priorities at one time.
• Ability to work alone and harmoniously with others.
• Ability to accept and follow instructions.

PAY RANGE:

• $18.00/HR
• Increase to $20.00/HR after 4 weeks of training and on the phone.

WORKING CONDITIONS

• Monday - Friday
• 8:00am - 5:00pm

LIFTING

• Average Weight: up to 10 pounds unassisted

Frequency

• Daily