Clinical Assistant - North County Oncology - 137285

Under general supervision, the Clinical Assistant provides comprehensive administrative support for Oncology services, ensuring a high level of customer service and operational efficiency. Responsibilities include patient registration, appointment and surgery scheduling (including coordination with outside facilities), insurance verification, and related administrative duties.

Key Responsibilities

• Provide exceptional customer service by answering multi-line incoming calls and assisting patients, families, and providers in a professional and courteous manner.

• Complete online registration for new and established patients accurately and efficiently, adhering to established protocols and standards.

• Schedule patient appointments and coordinate surgery scheduling with both internal departments and outside facilities as needed.

• Verify insurance eligibility and obtain necessary authorizations and referrals for all scheduled services across Third-Party Payers.

• Interview patients via telephone to collect demographic and insurance information to establish and maintain accurate patient accounts.

• Operate the Epic system to input, update, and retrieve patient and appointment data.

• Work collaboratively with clinical staff and faculty to ensure seamless communication and patient flow.

• Maintain confidentiality and compliance with HIPAA and institutional policies.

• Perform other related duties as assigned.

• Three (3) years of related experience in a large healthcare organization.

• Experience working in a call center or high-volume phone environment.

• Proficiency in updating registration.

• Strong interpersonal, communication, and multi-tasking abilities in a clinical or administrative setting.

• Excellent customer service skills.

• Basic proficiency with computers and common software applications.

• Familiarity with general medical terminology.

• Strong organizational and prioritization skills in a fast-paced environment.

• Demonstrated understanding of insurance and/or medical billing.

• Demonstrated ability to navigate complex healthcare systems and collaborate with multiple providers to ensure continuity of care.

• Experience in managing work queues and processing authorizations within a healthcare setting.

• Experience with surgery scheduling.

• Experience with EPIC/media manager software.

• Previous experience working in Oncology or any cancer-related clinic setting.

• Must be able to work various hours and locations based on business needs.

• Position will primarily float between Encinitas, Vista, and Murrieta clinics. If needed, it is required to float to any outpatient cancer services clinic.

• Murrieta Clinic may require coverage once a week, with the opportunity to rotate with other colleagues.

• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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