New

Quality Customer Liaison Officer

Nidec Motor Corporation
United States, Florida, Coral Springs
12095 Northwest 39th Street (Show on map)
Oct 29, 2025
We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality. All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society. Job Summary Core responsibility is to support the customer by providing information, support, and conflict resolution to ensure customer satisfaction and loyalty. Working with the Monterrey factory to implement corrective and preventative action. Educate & train the quality team on the product and process in Corrective and Preventative Action. Job Description SPECIFIC JOB RESPONSIBILITIES Manage customer complaints and major quality problems, with a pathway to migrate this to be managed by the local team (over the term of the assignment). Facilitate RCCM problem solving (like A3 and 8D) integration into the factory/supply chain ensuring that the organisation is driving to implement corrective actions. Support implementation of Advance Product Quality Planning (e.g. PFD, PFMEA, Control Plan) - This should be done by product and or process in a systematic way allowing all team buy in to a new process. Identify and coordinate continuous improvement activities. SKILLS AND ABILITIES An effective communicator Have a good command of spoken and written English Ability to interpret complex data to identify trends and root causes Completes tasks paying attention to the smallest details Use of Microsoft office suite is a basic requirement QUALIFICATIONS AND EXPERIENCE Essential: Relevant Engineering HNC or degree (or significant experience) Desirable Relevant customer service management Ability to communicate at all levels is a definite advantage Experience Nidec Drive, especially KB product knowledge is essential Ability to communicate effectively on a technical basis Ability to deal with disappointed customers and resolve their issues and regain confidence is essential Additional Job Details Professional - P3 Organizational Impact * Works to achieve operational, functional, and/or business targets within team with direct impact on departmental or job family results * Established professional; works under limited supervision * Works independently on moderately complex projects/assignments and contributes to setting objectives or goals of projects and assignments within team Communication & Influence * Communicates with employees both within and occasionally outside of the department and/or job family on matters that require explanation, interpretation and/or advising; may communicate with external clients or partners depending upon the job area * Influences employees within the department at an operational level regarding concepts or practices and some advisement on approaches Innovation & Complexity * Responsible for making moderate improvements of processes, procedures, or systems to contribute to the performance of the team * Problems faced are difficult and mildly complex and typically impact the job family and/or multiple teams Leadership & Talent Management * Provides assistance and training to other employees * May lead significant parts of moderately complex projects or processes Knowledge & Experience * Requires advanced job knowledge and demonstrated competence within department, typically obtained through advanced education and relevant experience * Requires a bachelor's degree or equivalent experience and minimum 5 years of prior relevant experience Equal Employment Opportunity and Affirmative Action at Nidec Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Work Shift Schedule No Soliciting Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.