Body Damage Manager

Major Responsibility: Responsible for the overall performance of the fleet services function with respect to the servicing, vehicle damage repair and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District.

* Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels.

* Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade

* Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion.

* Coordinates automotive damage appraisals/repairs and all activities related to repairs and maintenance including documentation and the ordering of parts, tools, and supplies

* Oversees, manages and maintains vendor relationships and workload assignment, ensuring established service levels and standards are met and that all vendor management policies and procedures are followed

* At bussing locations, oversees the repair and/or maintenance of all busses for the operation.

* Partners with the respective Fleet owner, District/City Managers and/or External Partners to prioritize the workload according to business objectives

* Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.

* Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.

* Provides a safe work environment by ensuring all safety policies and practices are followed and maintained

* Organizational and prioritization skills

* Financial acumen and forecasting skills

* Talent management and delegation

* Proven written and verbal communication skills

* Excellent investigation and problem solving skills

* Negotiation and vendor management skills

Experience/Qualifications:

* High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)

* Minimum of 5 years management experience of employees in related field (rental car, automotive shop or service oriented field)

* Valid driver's license

* Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs

* Ability to lift 50 pounds and oversee multiple work areas

This position requires regular, on-site presence and cannot be performed remotely