Program Manager I Student Support Services

The University of Missouri School of Medicine Department of Family and Community Medicine

About Us:

The Department of Family and Community Medicine's mission is to advance health and primary care through leadership in patient care, education, scholarship and service, with a commitment to rural and underserved populations. We are committed to fostering a collaborative environment that promotes innovative solutions and enhances the well-being of the families we serve.

Position Summary

The University of Missouri School of Medicine invites applications for a Program Manager I - Student Support Services in the Department of Family and Community Medicine (FCM).
This position oversees the Pre-Doctoral Education Division, including staff supervision and managing all aspects of pre-doctoral medical student and clerkship education within the department. The Program Manager is responsible for ensuring that all academic, administrative, and accreditation requirements are met for students participating in FCM clerkships and pre-doctoral medical education programs.
The Program Manager collaborates closely with faculty, staff, preceptors, and the MU Office of Medical Education to coordinate student schedules, didactic materials, evaluations, and reporting. The role also manages budgets, supports accreditation compliance, oversees student documentation, and maintains relationships with community partners and clinical rotation sites.
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Key Responsibilities

Program Oversight and Administration
* Manage the planning, organization, and coordination of all FCM pre-doctoral training activities.
* Oversee the daily operations of the Pre-Doctoral Education Division, supervising a staff member.
* Provide administrative and logistical support to medical learners, faculty, and the Office of Medical Education.
* Ensure accuracy, completeness, and timeliness of student records, evaluations, and academic documentation.
* Maintain high levels of organization and effective written and verbal communication across stakeholders.

Accreditation and Compliance
* Maintain standards for accreditation in alignment with the Liaison Committee on Medical Education (LCME) and University of Missouri School of Medicine policies.
* Manage and organize documentation for national accreditation and serve as a resource for Program Directors regarding accreditation policies.
* Review and process student data to determine academic credit, degree eligibility, and clerkship compliance.

Budget and Fiscal Management
* Develop, monitor, and manage the annual budget for all pre-doctoral education activities and expenditures in coordination with the fiscal office and Medical Education Manager.
* Oversee and manage the departmental Mission Based Management (MBM) functions to ensure accountable operational alignment with both mission and budget for supplementary activities.

Partnerships and Relationship Management
* Serve as the primary liaison between FCM and external clinical partners to maintain strong relationships and rotation site agreements.
* Facilitate preceptor recruitment, onboarding, and orientation, ensuring required information for affiliation agreements is collected and maintained.
* Represent the pre-doctoral division in communications with both internal and external partners and stakeholders.
Scheduling and Educational Support
* Coordinate student clerkship and rotation schedules in collaboration with faculty, staff, and clinical partners.
* Oversee scheduling and administrative processes for learners from internal and external institutions rotating with Family Medicine.
* Track faculty precepting hours for student grades and reimbursement purposes.
* Manage lecture attendance, mandatory education activities, and evaluations for each block.
* Enter and maintain learner schedules in all required departmental platforms and systems.
* Purchase and proctor National Board of Medical Examiners (NBME) exams.
Meetings and Process Improvement
* Organize and facilitate weekly clerkship meetings and monthly steering committee meetings.
* Identify and implement process improvements to enhance operational efficiency, educational quality, and learner experience.
* Manage special projects as directed by the Program Directors and Medical Education Manager.

Other Duties
* Promote the FCM department and its programs as an outstanding choice for learners and future faculty.
* Support the overall success of medical education initiatives within the FCM department.
* Perform additional duties as assigned.

Our Vision:

To be inspirational leaders in Family and Community Medicine for Missouri and the nation.

Our Values:

Lead the way: Innovation - Excellence - Integrity - Growth
Bring people together: Collaboration - Respect - Patient-Centered - Community-Centered
Be our best selves: Compassion - Humor - Joy - Learning

Shift Type: MONDAY - FRIDAY 8:00AM-5:00PM
Flexibility for Alternative Schedules: Yes

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.

Education: Masters Degree

Salary Range:$52,915.20- $60,000.00
Grade: GGS-9E
University Title: PROGRAM MANAGER I STUDENT SUPPORT SERVICES
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application please provide a resume.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.