Manager, Customer Engineering and Success Strategic Initiatives

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As the Senior Manager, Value Realization Program Office at Adobe, you will spearhead innovative value initiatives within Adobe Customer Solutions and Digital Experience businesses. This role is uniquely positioned to impact our strategic direction with your expertise in program management.

You will bring to bear your strategic vision and tactical expertise to maintain programmatic rigor, efficiency, scalability, and consistency. Your success will depend on your ability to collaborate with distributed team members, ensuring seamless coordination and execution.

• Partner with strategy, operations, and field leaders to ideate, build, and implement strategic value programs aligned with the organization's ambitious go-to-market strategy.
• Lead, mentor, and manage a team to deliver outstanding quality and intended customer value.
• Conduct cross-functional meetings to align the team, driving agendas and action items while ensuring relevant insights are broadly shared to guarantee delivery.
• Serve as the primary source of information for the "when" and "how" of critical initiatives in the portfolio.
• Prepare regular executive-facing readouts of program performance and risks.
• Implement program management rigor and continuously improve our program management approach.

• Outstanding leader with articulate communication skills and the ability to navigate ambiguity while delivering customer-centric results.
• Over 6 years leading operations teams or PMOs with global tech projects.
• Outstanding cross-functional collaborator and inventive problem-solver who can lead and influence various partners.
• Flawless attention to detail, excellent verbal and written interpersonal skills, and an ability to present to leaders and executives.
• Ability to prioritize and multitask in a dynamic, fast-paced environment.
• Experience leading diverse teams with varying experiences, skills, and backgrounds.
• Solid emotional intelligence and interpersonal abilities to collaborate successfully with individuals across all organizational levels.

• Bachelor's degree or equivalent experience, with proven experience in program and people management.
• Having a background in customer success or value realization is advantageous.
• Experience using Project Management Tools (like Workfront, Jira, etc.) and virtual collaboration software (e.g., SharePoint, Wiki, Miro, etc.); Holding a Workfront certification is beneficial.
• Possessing a project/program management certification (e.g., Project Management Institute's PMP) is advantageous.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $120,600 - 192,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

Adobe provides sales positions with total target compensation (TTC = base + commission) and short-term rewards through sales commission structures. Non-sales positions offer base salary and short-term incentives via the Annual Incentive Plan (AIP).

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunityemployer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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