Loan Servicing Associate I

About Us
Capital Bank N.A. is headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans and OpenSky, a credit card division that offers and services credit cards across all states.

Windsor Advantage, an affiliate of Capital Bank N.A., is the nation's leading lender service provider with more than 150 years of cumulative in-house SBA 7(a) and USDA experience, cutting edge systems and rigid controls. Develop an innovative and sustainable SBA and USDA platform without hiring staff or incurring capital expenditures. Windsor Advantage is uniquely qualified as a lender service provider to support it's clients to develop and execute thoughtful and comprehensive SBA and USDA lending programs.

Are you organized with a structured approach?
Do you consider yourself to be a team player?
Do you enjoy collaboration in your day to day? If so, this position may be the perfect fit for you!
We are looking for someone with a service-oriented mindset who genuinely enjoys providing exceptional support to their clients!

Position Summary

The Loan Servicing Associate is responsible for managing a variety of duties necessary for the effective servicing of Government Guaranteed Commercial Loans, with the opportunity to manage critical lender relationships. Responsible for providing quality customer service after loans have closed and funded through payoff, coordinating collection of payments, and reconciling accounts. The Loan Servicing Associate will respond to inquiries and/or initiate communication with clients and third parties (e.g. Windsor clients (banks), insurance agents, attorneys, CPA's etc.), exercising discretion and judgement for the necessary decisions associated with the essential functions below.

• Exhibit a detailed understanding, application and adherence to Loan Servicing policies and procedures. Oversee and ensure policies and procedures are being followed in compliance with regulatory and bank guidelines.
• Manage the complete, accurate and auditable electronic supporting documentation packages for all functions that are performed.
• Effectively manage Loan Servicing relationships with banks.
• Effectively manage Loan Servicing relationships with borrowers.
• Exhibit a familiarity and understanding of all SBA Loan Servicing polices (SOP 5057).
• Proficiently use the PCFS2000 Loan Manager system (Loan Manager)
• Ensure all borrower loan payments are entered into the system of record.
• Prepare "Bank Reports/Remittance Reports" and provide (via email) to banks.
• Prepare "Billing Notices" and provide them to borrower (via email or USPS).
• Loan On-Boarding.
• Review borrower financials and insurance documentation for accuracy and compliancy.
• Review and support of Secondary Market Loan Sales - bids, bid confirmation email, good delivery, settlement email, and SBA secondary market loan review packages.
• Lender GL reconciliation and payment reconciliations.
• Accurate processing of all payment types including checks processing, ACH, and wire transfers.

Physical Demands/Work Environment Requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must be able to sit or stand. Must have the ability to work the hours needed to fulfill the essential functions of the position.

Mental Demands

Strong analytical skills and data-driven tactics are needed to contribute to increased results-oriented experimentations, measurements, and rapid implementation when striving for operational efficiency. The ability to interact well with others in a variety of working environments or conditions. The ability to demonstrate emotional control. The ability to demonstrate strong conflict resolution strategies, regarding both customer satisfaction as well as employee relations. Must have the ability to make decisions and exercise discretion when necessary.

Additional Responsibilities

• Adhere specifically to all Company policies and procedures, Federal and State regulations, and laws.
• Perform other duties as required.

General Qualifications

Required Education:

• Bachelor's degree or equivalent related work experience.

Required Knowledge:

• Knowledge of commercial loan products and basic accounting.
• Knowledge of legal and closing documents, insurance documents, construction documents, appraisal documents, and environmental documents preferred.
• Extensive knowledge of SBA/USDA, government guaranteed lending preferred.

Required Experience:

• Minimum of 1 year of experience in a fast-paced work environment with increased responsibilities.
• Experience working effectively with off-site team members to complete projects.
• Experience with all forms of closing documentation and closing requirements preferred.
• Experience with all SBA product offerings preferred.
• Experience with USDA product offerings preferred.

Required Skills:

• Work software including Microsoft Office, Office 365, Adobe Suite.
• Strong verbal and written communication skills.
• Ability to effectively present information one-on-one and ability to define and solve problems, collect data, establish facts, and draw valid conclusions.
• Must be organized and detail oriented.
• Must be effective in group situations with other staff members.
• Strong analytical and numerical skills.

Compensation:

• Base Salary Range: $17.00 - $25.00 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.
• Additional Compensation: This role will include a yearly annual target bonus based on individual and company performance.
  
  
  

Why Join Us?

• Join a growing company with a culture that fosters an entrepreneurial spirit
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Supporting Businesses. Helping People. Strengthening Communities.
Windsor Advantage LLC is an Affirmative Action, E-Verify, and Equal Opportunity Employer.