Primary Care Assistant-MA

Mercy Clinic Primary Care - North Walton Blvd

Monday-Friday, 8am-5pm

Up to $2,500 hiring incentive available to qualifying candidates!

Accepting applications for Medical Assistant, EMT/Paramedic, or LPN/RN

This position is a dual-role position, supporting the management of front desk operations and workflows, and working alongside the lab support technician to perform blood draws, process labs, and perform point of care testing.

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth through internal MA Career Ladder!

Overview:

• Performs acquisition, labeling, transfer, and referral of all required types of specimens for laboratory testing: utilizing accurate, effective, professional, and confidential accepted methodologies as required
• Assists with processing of specimens and reports in laboratory specialty areas as required.
  
• Resolves billing issues as required.
  
• Proficiency in basic computer skills, including data entry and word processing.

• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. Be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.

• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.

• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.

• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

• Performs other duties as required

Workplace Excellence

• Complies with departmental operational policies to meet staffing plan and department needs
• Displays a spirit of cooperation and concern for all patients, fellow staff members, and providers
• Demonstrates initiative to assist the laboratory and support areas where needed
• Participates in continuing education and staff developmental activities

Quality:

• Demonstrates and documents competency in areas of assigned responsibility according to CMS guidelines
• Receives and distributes laboratory reports as required under the direction of lab management
• Communicates and documents essential information according to the established policies and procedures
• Identifies, reports, and engages in opportunities for process improvement
• Complies with all safety regulations and requirements (i.e. chemical hygiene plan, exposure control plan, blood borne pathogens)

Medical Assistant Qualifications:

• Medical Assistant:
• Education: High School Diploma or GED.
• Certification: Must obtain BLS certification within 90 days of hire.
• Preferred Experience: 6 months of clinical healthcare experience, preferably in a primary care office.
• Certified Medical Assistant:
• Education: High School Diploma or GED.
• Certification: Must have active Medical Assistant certification/registration (RMA, CCMA, CMA) or EMT/Paramedic is also accepted. Must obtain BLS certification within 90 days of hire.

LPN/RN Qualifications:

Education: Diploma in Practical Nursing or Registered Nurse Licensure: Active LPN or RN

What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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