New

Technical Operational Advisor, Wall Connector

Tesla Motors, Inc.
61,200 - 199,800 USD
paid holidays, flex time, 401(k)
United States, New York, Buffalo
Oct 27, 2025
What to Expect A technical support advisorprovides help and troubleshooting for technical problems with products or services, acting as the "human connection" between users and technology.They resolve issues ranging from simple account or software problems to complex hardware malfunctions through various channels like phone, email, or chat, and often document solutions to help users in the future.The role requires strong problem-solving, analytical, and communication skills to help a wide variety of users. You will support The Wall Connectors operational processes, optimize their operations, and contribute to their business success. As a key member of the leadership team, you will oversee operational workflows, identify and implement improvements, and ensure seamless coordination across departments. You will be crucial in ensuring smooth and efficient workflow management, enhancing productivity, and supporting the organization's overall performance with a focus on efficiency, productivity, and the delivery of better service to our customers. This role requires a customer-focused mindset, attention to detail, and a passion for insights using problem-solving abilities to address challenges quickly and effectively in a fast-paced, cross-functional environment. Excellent oral and written communication skills along with the ability to build relationships will add to your success. What You'll Do Process Optimization:Develop SOPs, analyze workflows, and identify bottlenecks to drive continuous improvement and automation opportunities Cross-Functional Collaboration:Partner with stakeholders (Engineering, Commercial Charging, Vehicle Support) to align data requirements, resolve operational gaps, and bridge team communication Data-Driven Insights:Review operational metrics to detect trends, assess risks, and recommend mitigation strategies for efficiency and compliance Training Leadership:Design and lead full training sessions until the training team is fully operational, ensuring consistency and no duplication of content Knowledge Base Ownership:Create/update KB articles independently (including bolt forms) and collaborate with leads/SMEs to ensure accuracy and accessibility Technical Communication:Translate complex technical details (e.g., Powershare, Wall Connector) into clear, structured documentation and training materials Strategic Support:Provide leadership with actionable insights for tactical/strategic initiatives, including workforce management, automation, and cross-departmental alignment What You'll Bring Analytical & Problem-Solving Skills:Strong ability to analyze data, identify trends, and resolve complex issues Collaboration & Organization:Excellent teamwork, communication, and organizational skills with attention to detail Adaptability:Thrives in fast-paced, dynamic environments while managing evolving priorities and technologies Data Analysis Tools:Proficient in data analysis and visualization tools/techniques (e.g., Excel, SQL, Tableau) Technical Understanding:Capable of interpreting complex technical information and systems Task Management:Skilled at balancing multiple tasks and priorities effectively Preferred Qualifications:Experience with Jira, TCC, or Tesla products (Solar, Powerwall, Wall Connectors) Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Expected Compensation Associate Program Mgr - $61,200 - $91,800/annual salary Program Mgr - $72,000 - $108,000/annual salary Sr Program Mgr - $90,000 - $135,000/annual salary Staff Program Mgr - $111,600 - $167,400/annual salary Sr Staff Program Mgr - $133,200 - $199,800/annual salary + cash and stock awards + benefits for all levels Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.