eCommerce Business Enablement Specialist

Key Responsibilities:

Sales Training & Enablement

• Coordinate and manage continuous training programs for new and existing sales representatives.
• Partner with sales leadership to identify knowledge gaps and develop targeted learning content.
• Deliver sales aids, learning materials and other collateral to support sellers.
• Support the rollout of new products, processes, and tools with effective enablement strategies and materials.

Sales Performance Insights

• Generate and distribute regular sales performance reports and dashboards using CRM and business intelligence tools.
• Analyze KPIs to identify trends, opportunities, and areas of improvement across the sales team.
• Present insights and recommendations to stakeholders to improve sales effectiveness and productivity.

Incentive Programs & Motivation

• Work with business and sales leadership to set software KPI's and rep level quotas on a quarterly basis.
• Plan, launch, and manage SPIFF (Sales Performance Incentive Fund) programs that align with company goals and drive engagement.
• Track program performance and ROI, ensuring timely communication of winners and rewards.
• Maintain SPIFF documentation and coordinate with Finance/HR for accurate payout execution.

Sales Culture & Engagement

• Conduct regular floor walks (virtual or in-person) to gather feedback, coach reps, and boost morale.
• Organize hype events, contests, and team-building activities to create a high-energy sales culture.
• Champion recognition programs to celebrate wins and showcase top performers.

Basic Qualifications:

• Bachelor's degree in business, communication, or related/relative field
• 3+ years of experience in Sales Enablement, Sales Operations, or similar roles in a software/SaaS company.