Implementation Project Manager

Position Summary:
Our healthcare system is under tremendous pressure as we face legislative and budget changes, ever-rising costs, and a lack of capacity and access to quality care. These challenging circumstances have emphasized the need for innovative care delivery models that go beyond the traditional methods of caring for patients. We should no longer accept the fact that millions of people do not have access to proper care and visit Emergency Departments because they have no alternatives. The poor patient experience, the sub-optimal care, and the estimated $8.3B spent on unnecessary ED visits each year, make it extremely clear that something needs to be done.

instED was founded to help solve these very problems. We strive to eliminate unnecessary and avoidable visits to Emergency Departments and the inpatient hospital admissions that often follow, by offering quality urgent care services in the comfort of the patient's home. Come join this early stage, innovative, growing company, and team, and help deliver healthcare of the 21st century!

The Customer Experience team is responsible for implementing instED's growth opportunities, when closure / decision is expected, across different type of growth efforts including new prospect/payor launches, strategic partnerships and new market entries. The team, working under the leadership of the VP Customer Experience, and supporting all instED functional areas, is responsible for ensuring a sustainable integration of each growth opportunity into existing instED operations, from contracting to go-live..

Within this team, the Implementation Manager serves a critical role in driving the implementation of instED's growth initiatives. Working directly with the VP, this role will work cross-functionally to drive growth projects across instED's growth pillars: risk-bearing entities, strategic partners and contractors. Key to success in this position is the ability to work across the organization at all levels, as well as with stakeholders from outside the organization. The Implementation Manager must be a proactive problem solver, with a strong bias for action, able to drive progress across complex growth projects.

Role will start as a high-performing individual contributor, with expectation to develop into a people management role as the team grows.

Supervision Exercised:
* No, this position does not have direct reports.

Essential Duties & Responsibilities:
* Working at the direction of the VP, Customer Experience, is responsible for driving day to day progress across the portfolio of strategic growth efforts
* Helps build reporting and governance structures for initial oversight. Works to identify, escalate and address immediate priorities,
* Partners with Sales/Business Development, Operations, Clinical, Technology, Account Management and Marketing teams, and the across the organization, to ensure the development and progress of an implementation/integration plan.
* Partners with Sales/Business Development, Legal and external Clients/Strategic Partners to create, route and gain approval on Client/Strategic Partner contracts
* Develops and maintains Client/Strategic Partner contracting process
* Demonstrated proficiency in developing and reviewing contracts; can ensure contracts include resources, provisions and requirements that position instED for success
* Drives prioritization of instED efforts in support of implementing strategic growth initiatives and ensures follow-up.
* Builds, manages and iterates plans to support growth implementation projects, working with external and internal stakeholders to deliver on aligned goals on an accelerated timeline.
* Working with relevant functional owners, prepares analyses, reports and presentations to drive progress towards established goals and insights
* Gleans actionable insights from relevant analytics to inform executive prioritization and decision-making and turns learnings into repeatable, documented processes
* Develops budgets, identifies resource needs, and (in partnership with the Finance and other functions' teams, when needed), develops and maintains financial models
* Prepares meeting agendas, materials, and reports, and works across the organization and with clients/strategic partners to ensure follow-up
* Partners inside and outside the organization to identify barriers to progress and escalates to team leadership as appropriate
* Supports any other Growth & Implementation projects as directed

Working Conditions:
* Standard office conditions.
* Some travel may be required (no more than 10% of time).

Other:
* Standard office equipment

Required Education (must have):
* Bachelor's Degree or equivalent

Desired Education (nice to have):
* Master's degree in business administration, Public Health or related field is a plus

Desired Licensing (nice to have):
* Project Management Professional (PMP) certification
* Six Sigma or equivalent certification
* Agile/scrum master certification

Required Experience (must have):
* 5 or more years' experience as an operational project manager
* 3 or more years' experience working in healthcare, health insurance, payer-provider relations

Desired Experience (nice to have):
* Healthcare non-profit, consulting and/or startup experience is a plus
* Medicare Advantage and/or Managed Medicaid strategy, operations, and policy experience

Required Knowledge, Skills & Abilities (must have):
* Strong motivation to work in a mission-driven organization that is improving the health and well-being of people with significant needs
* Able to work in a fast-paced, growth-oriented environment and thrive in start-up culture
* Strong analytical skills: expert-level fluency in MS Project, Excel and PowerPoint is required; proficient in remainder of MS Office/Teams/Sharepoint suite and Confluence
* High level of verbal and written communication skills, including effectively preparing for and developing meeting / agendas and presentation materials and efficiently facilitating complex, cross-functional internal and client meetings
* Experience creating and managing a project budgetStrategic thinking, ability to identify high vs low priority activities
* Strong discipline in running complex, multi-stakeholder projects in an agile way
* Demonstrated ability to manage complex strategic projects from opportunity identification to execution
* Demonstrated ability to matrix-manage staff, up to and including C-Suite of both internal company and external Clients/Strategic Partners
* An excellent team player, ability to work effectively and flexibly in a team environment
* Strong bias for action with a commitment to getting things done
* Intellectual curiosity
* Bias toward assuming positive intent and finding a path to "yes" in challenging situations
* Strong tolerance for and comfort with navigating new opportunities for which processes/procedures do not exist yet

Required Language (must have):
* English